- Report: #1050529
Report - Rebuttal - Arbitrate
Complaint Review: Safety Restore
Safety Restore45 Meadow St. Westfield, Massachusetts USA
Safety Restore, Artem Martynyuk, James Conway Jr. Seatbelt repair fraud Westfield Massachusetts
*Author of original report: You must be kidding me
*Consumer Comment: Problem Resolved: THANK YOU!
*UPDATE Employee: We Apologize
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My dog chewed my seatbelt so I looked on ebay for a repair service. I found Safety Restore (SRS Restore), $59.00 to repair the belt seemed preferable to buying a new belt for hundreds of dollars. The website advertised a two day turnaround. After sending my belt in I got an email from ebay saying there was a delay due to parts and it would be an additional 3-5 days. No big deal. Then I get another email from ebay saying the posting has been removed due to failure of the vendor to comply with ebay rules.
I emailed the company after that and got a reply the same night from James Conway Jr. saying that my belt was repaired and that it would be in the mail on monday. No such luck. I called and emailed repeatedly after that. The calls were initially answered with a computer saying the person has a voice mail that hasn't been set up yet. Then there was a computer saying that all parts would be shipped by May 6. This is already three weeks after I mailed my belt in. On May 6, the message changed to say they were undergoing renovations and would reopen soon.
Paypal is trying to recoup the money from these people but the first reimbursement check from Artem Martynyuk declined, I am still waiting for a refund. Ebay and Paypal both say they can't do anything about getting my seatbelt back from these people and advised me to file a claim on the IC3 website for the FBI, which I did.
It would have been cheaper for me to just buy a new belt since I've had to activate the insurance on my other vehicle for over a month now plus buying a new seatbelt to replace the one they stole. Stay away from this company, I read a few reviews that were negative before I did business but they were all answered by James Conway Jr. and seemed very professional. I also read some good reviews supposedly from small business owners, mechanics and such. I thought maybe the complaints were just some disgruntled employee or customer. Unfortunately not.
This company is a fraudulent agency that will steal your money and your parts. Try looking at a junkyard for the seatbelt, I can guarantee it will be cheaper than having your stuff stolen by these crooks.
This report was posted on Ripoff Report on 05/13/2013 11:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Safety-Restore/Westfield-Massachusetts-01085/Safety-Restore-Artem-Martynyuk-James-Conway-Jr-Seatbelt-repair-fraud-Westfield-Massach-1050529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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