Safeway on Contra Costa Blvd/Pleasant Hill, gave me written raincheck. Employee and "supposed bookkeeper"-Randy, wrote raincheck 3-10-2005, for grigich hill cabernet sauvignon, 12 bottles for 12.97 each/ (plus safeway ten percent off for six or more bottles-that is a given). Previously employee Adrian, saw the price as did my witness, when we went to get some wine. He took the price down after we saw it. He told us we didn't need a raincheck. We got one.
At these stores above, Pleasant Hill, two Walnut Creek, and one San Jose store, the manager's and wine managers made you feel like crap and did not honor the written agreement prices on raincheck. Excuses included: by San Jose store by Robert E "I will get fired for selling wine at that low price to you. Call my store manager tomorrow and take it back to Contra Costa(original raincheck written store) to get your items. By the way i will call them today now. "I told him that rainchecks should be honored at all Safeway stores. I had previously told him i had a raincheck and he helped me with bringing 7 bottles Grigich Hills cabernet sauvignon up to register.
But cashier didn't understand how to do the raincheck and when he, Robert E. Wine manager approached, he basically told me if he sold me the wine, he would lose his job at that price. He looked at the raincheck closer now, even though he saw I had one, because i had it out before and he saw it. Obviously he saw it but didn't really look at it I guess. (I thought, How about the other side, if you don't honor or sell the price on raincheck items, you could get fired-is my thinking.)
Walnut creek Manager on Broadway "that wine has never been that price. Go back to Contra Costa Blvd Safeway where you got the raincheck. "Plus call safeway 1800 number-we don't accept comment card rainchecks. "I told him that is how the raincheck was given to me by Randy from Contra Costa store. I didn't question her, she writes rainchecks all the time. I told him you guys write the rainchecks. I never had gotten a raincheck from Safeway before that day. Still I told him the lady wrote it down in writing to be honored. He laughed at me. Told me he wasn't ever going to sell me the wine at that price. I asked to talk to the other manager. He laughed, said call Safeway 1800 number. He was going to write down that number of Safeway on my raincheck, which I told him use something else. He did, a comment card, and I called Safeway 1800 and talked to gerallyn. (((I have dates etc written down for most experiences)))
So I called and got it in writing with names, date, etc.. Contra Costa states now: Problem is they are having a "distributor problem. "aka giving me the run around. This was the store manager John who made that statement yesterday, Saturday April 9, 2005.
Consumer fraud they are committing at all four stores of this chain. The Ygnacio Valley store promised me last month orally cakebread cellers cabernet sauvignon 39.99 each.But then in a.m. the wine manager would not honor the price given by her employee the night before. I had other bottles of other cabs there as well to be bought. After this shannanigans on her part, i decided not to return to that Safeway. I haven't been to that one again.
Now i want free twelve bottles grigich hills cab and six bottles of cakebread cellars cabernet sauvignon,for all the hassle, a written apology, and 2k safeway gift certificate, for all the duress and stress and humiliation and embarrassment they caused me.
If they make a mistake or so, they need to honor it, i have it in writing. If they take a loss, then they learn a lesson about how to treat consumer and make good on your rainchecks, agreements etc. Should be able to use at all stores for any raincheck, price shown and given. It is not up to a single person as to whether it is honored or not. Honor what is written, shut up about it, and give me my wine.Then train your employees about how not to get into this situation again. Take the loss, learn from your mistakes. Make good on your agreements.
Now i sit here looking at this message, makes me sick to my stomach, all this stress to get them to make good on rainchecks, written words, and oral words and agreements. If you don't know some price of something, do not say you do-this was the walnut creek Ygnacio Valley cakebread incident.. the grigich hills one was definitely written on one of their yellow placards on sale in wine aisle. They use those for wines on sale. The one sign the guy adrian took down after we asked for some wine, the grigich hill one.
I have previously bought wine on many occassions from Safeway at different locations. Never had a problem. All the wines on sale at Safeway stores are at other stores on sale through certain dates. Some stores have more wines, others less. But when one is on sale, they are on sale throughout ALL Safeway stores. We are awaiting now something to be done about this mess. I hope someone takes this case on. The big Supermarkets have no right to take advantage of consumers and need to abide by their written rainchecks and oral agreements.
walnut creek, California
U.S.A. Click here to read other Rip Off Reports on Safeway Grocery