• Report: #189247

Complaint Review: Safeway

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  • Submitted: Sat, April 29, 2006
  • Updated: Sun, April 30, 2006

  • Reported By:Lakewood Colorado
Safeway
11088 W Jewell Lakewood, Colorado U.S.A.

Safeway RUDE customer service Ripoff Lakewood Colorado

*Consumer Suggestion: You didn't deserve that!

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I was in this store tonight (4-29) at 9:00pm with my three young kids. I was going to purchase about 8 items. I was waited on at the register by Brandon Derrington. Brandon was rude from the moment he started ringing me out. Never bothered to say "Hi" he would just scan a product and literally throw it down the counter.

One of the items was for my 6-year-old daughter's birthday party on 4-30, and as he threw it down the counter she just looked at me like "Why is he throwing my stuff?"

One of the items I was purchasing did not scan. He said in a VERY RUDE tone "Do you know how much these are?" and I said "no." He told the bagger he would need a price check and the bagger walked off. He asked me again "Do you know how much it was?" and I said "no" again. He said "What do think 2 for $1? $1 each? Cuz I'm not walking back there." I said "Excuse me?" Thinking he MUST be joking. And he said "I'm not walking back for a price check. I'm busy."

Not only were his words rude, but he was talking to me in a rude tone, like I was the biggest inconvenience in his life. At this point, I'm just looking at him. So he says again "I'm getting slammed, I'm not doing a price check." Like I've just asked him to lay down in front of an oncoming car. I said "You know what? Just forget it." and started walking off. I'm not giving one penny to a store that employs someone this rude. Then I turned and told him I had NEVER been treated so rudely in my life and he said "Whatever."

I asked him where his manager was and he said "Right behind me." Apparently the closing manager, KC Nutter, was at the register behind him and NEVER SAID A WORD. I told the manager that he (Brandon) was the RUDEST person I had ever been waited on. I have been shopping at Safeway for YEARS. I cannot believe Safeway would employ such a jerk. He was beyond rude. I think everyone should know what type of customer service to expect from this Safeway.

Kim
Lakewood, Colorado
U.S.A.

This report was posted on Ripoff Report on 04/29/2006 09:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safeway/Lakewood-Colorado-80228/Safeway-RUDE-customer-service-Ripoff-Lakewood-Colorado-189247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

You didn't deserve that!

AUTHOR: Damon - (U.S.A.)

I apologize for man-kind's sake that you did experience such poor customer service from a jerk like this. I usually do not go to Safeway when I shop, but if I am on the westside of town, I definately will not go to that one. I am a man of faith, but if I was in that situation, I really would have been tested.

You certainly did the correct thing by leaving, and hey, maybe try King Soopers. I have been to several and have experienced nothing but the best customer service. I empathize, since I have a little one myself, and am quite sure that is what held you from going off the handle.

I hope all goes well at the party today!

P.S.-Just out of curiousity, if you find out if something happened to Brandon, I would like to know!

GOD BLESSES!!!
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