• Report: #226279

Complaint Review: Safilo USA

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  • Submitted: Tue, December 19, 2006
  • Updated: Tue, December 26, 2006

  • Reported By:Corinth Texas
Safilo USA
801 Jefferson Road Parsippany, New Jersey U.S.A.

Safilo USA ripoff not honoring 1 year warranty want to sell me another pair of glasses instead Parsippany New Jersey

*Author of original report: I'd be pleased with the pricing...

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Purchased a pair of $165.00 Kate Spade sun glasses last year on 12/19 at Solstice and was told they had a in store warranty for 30 days then a 1 year warranty through Safilo.

My glasses started to crack where the screws met the lenses so I decided to jump through the Safilo hoops (send $10 for processing, glasses via certified mail, 4-6 weeks processing) and get my glasses repaired.

I was just phoned and told they were not honoring the warranty on my glasses because they were discontinued. I told the lady how was I supposed to know they would be discontinued when I bought them and where does it state that you won't honor fixing a discontinued pair. She could not advise that it stated this anywhere. Rather she said I could either have my damaged glasses back or I could go to a store and pick out another pair of Kate Spade glasses I liked, write down the model # and call her and she would give me a reduced price. This offer stands for 30 days, expiring on 1/19/07.

WHAT A RIPOFF that the only option for a pair in full working order is to now fork over more money!!!

Corinth, Texas

This report was posted on Ripoff Report on 12/19/2006 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Safilo-USA/Parsippany-New-Jersey-07054/Safilo-USA-ripoff-not-honoring-1-year-warranty-want-to-sell-me-another-pair-of-glasses-ins-226279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

I'd be pleased with the pricing...

AUTHOR: Lisa - (U.S.A.)

or so the Safilo representative said when she told me to contact her regarding the replacement glasses I wanted.

I selected 2 pairs, each retailed for $175.00 each and they offered them for $98.00. What a bargin...NOT.

I'd like to hear if anyone else has had dealings w/ this company or success in any type of escalation path to management.

Please advise.
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