I have paid over $2,500 for a Da-Lite screen that I will never get to watch it on nor get the money back.
Back in June of 2007! I placed the order for a 109" screen for my new house.
After a few weeks I NEVER received my product so I call to see what was going on.
Their first story was that they were having a problem with their supplier.
So they offered to refund the shipping cost for not shipping it on time.
The second time I called they gave me the story of how there is still a back order of the screen and Da-Lite is not producing it fast enough.
SO I called Da-Lite's corporate office to find out if this is true.
Come to find out Big Screen Center has been having some financial problems with them so they are not sending out any orders from them.
When I called Bigscreencenter back they now gave me the story of how they are trying their best to fulfill my order from another vender!
Nothing but BS!!
After waiting a week I called again... and this time they told me to story of how they are in Chapter 7 and can't return my money until the courts allows them to do so.
After a few week called again to see the progress of the Chapter 7... at that time they offered me a choice either wait for a refund or substitute item from their website.
I asked to send me the product. They said they would send it out ASAP...
This was Dec of 2007!!!
After none of the items I requested arrived... I call again and this time they told me they are not allowed to exchange any items according to the bankruptcy procedures!
So I have been doing nothing but wait and call them....
But I am the fool for believing in them to do the right thing by returning my money.
I do believe that this company has from the start started out with the intent of defrauding the consumers.
Beware and bewarned!