• Report: #406296

Complaint Review: Sage-Ryder - Big Screen Center - Projector Lamp Center

  • Submitted: Tue, December 30, 2008
  • Updated: Sat, April 25, 2009

  • Reported By:Elma New York
Sage-Ryder - Big Screen Center - Projector Lamp Center
www.bigscreencenter.com Internet U.S.A.

Sage-Ryder - Big Screen Center - Projector Lamp Center Pathetic front! Internet

*UPDATE Employee: www.projectorlampcenter.com

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This company seemed to be real. I actually called the phone number before the purchase and everything seemed in line ie: supposed secure site, phone number worked, prices were cheaper but not inconsistent with other sites. I placed a pleliminary order - luckily not the entire order I wanted... Order went thru, e-mail confirmation arrived, nice little e-mail from "my sales rep". Turns out this company is a FRONT! When the order didn't arrive as expected, i became concerned. The phone number has no option for a human and the extension provided does not work. I used on-line chat and was assured that the product was B/O and would be shipped. I asked on-line for a phone number and was refused. Charges have been withdrawn from account and the on-line agent won't reverse. I am filing FRAUD charges with my bank and the credit card company... hopefully the CC company will get their head on straight and cancel their privledges since thay are absolutely NOT a legitimate company. I guess this just ruins my trust in internet commerce even more.

Mark
Elma, New York
U.S.A.

This report was posted on Ripoff Report on 12/30/2008 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sage-Ryder-Big-Screen-Center-Projector-Lamp-Center/internet/Sage-Ryder-Big-Screen-Center-Projector-Lamp-Center-Pathetic-front-Internet-406296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

www.projectorlampcenter.com

AUTHOR: Mark - (U.S.A.)

My name is Mark, I am President of Lamps and Screens Online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws in the State of Georgia. The assets included the websites www.projectorlampcenter.com, www.bigscreencenter.com and www.mountcenter.com. Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.

Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW Company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and re launch the company last week at a new location.

I am very happy to talk or communicate with any old customers that feel they didn't receive satisfaction and direct them to the relevant authorities. My email address is mark@lasollc.com, please feel free to email me with a phone number and I will gladly speak with you.

As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us.

It is our belief that the old owners of Sage Ryder have set up shop again as www.projectortlampexpress.com their address is 211 Center Parkway, Suite 900, Atlanta GA 30346.
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