- Report: #674935
Report - Rebuttal - Arbitrate
Complaint Review: Sahalie
Sahalie3188 NW Aloclek Drive Hillsboro, Oregon United States of America
Sahalie Blair and Norm Thompson Outfitters Did not receive order - Customer service essentially said "too bad." Hillsboro, Oregon
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I ordered a product on December 12 and did not receive it by Christmas. The post office informed me that Sahalie shipped it the slowest and cheapest way possible. When I placed my order they guaranteed it for Christmas. If I had been told it would be late, I would have paid extra for quicker shipping.
I called customer service to complain and the person I spoke with told me it was the postal services fault and that there shipping was quick. He asked how they could resolve the problem I asked him to express ship me a new item and he refused. Then I asked for my money back and he said sure, when the package arrives, I should ship it back (at my own cost) and then they would refund my money.
Basically, he said "too bad" and by the way - Merry Christmas. Great customer service. Also, don't order from them if you need the item by a certain date. You should allow at least 30 days to get it. That's how long it will take to receive my package.
If I owned the company, I would have packaged up a new order and sent it overnight shipping - or refunded the customer their $$. I guess they would rather make a few dollars and loose a customer than do the right thing. Really bad company.
This report was posted on Ripoff Report on 12/24/2010 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sahalie/Hillsboro-Oregon-97124/Sahalie-Blair-and-Norm-Thompson-Outfitters-Did-not-receive-order-Customer-service-essent-674935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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