- Report: #939812
Report - Rebuttal - Arbitrate
Complaint Review: Sal Avila
Sal Avila12952 Slack Street Poway, California United States of America
Sal Avila Wipe New, Excessive Shipping & Handling Charges that were not disclosed. Each Item shipped seperately for more shipping and handling charges. Forced to take bonus offer and pay shipping. Poway, California
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Never was told it was ordered or shipped.
Received the set seperately and the Bonus item that was not ordered. Shipping and Handling was $31.96. The actual product was $39.98. Which was suppose to be 1 Double the size bottle for $19.99 as per the website also at www.getwipenew.com. Double the size bottle is very small to be double. Was shipped 2 bottles and charged shipping and handling on both when I only ordered 1.
Shipped in small box that was 5x5 inches.
1 bottle double sized $19.99
Shipping for bottle $7.99
Bonus Detail Kit Free (declined offer)
Have not received 2nd box which should have the same.
Called the number on the invoice. The only thing that I could do was return the item minus the shipping and handling charges. Apparently this is a common occurance sending more that one bottle. Offered me $8.00 credit for one bottle for which I was charged $19.99 that I didn't order. If I was to return the product I would be out $31.96 for shipping and the product. So I took the $8.00 credit.
I asked why such excessive shipping and handling charges? Answer was the handling charges are for those who answer the phones and ship the products. I left my order on an automated service that was voice activated. Someone has to process the order. My Order should only have been for:
1 double sized bottle $19.99
Total $27.98 Not $71.94
The bottle size is 3 oz. Now if it was double sized wouldn't that be 6 oz. It is only a 3oz bottle and the bottle no where on it says double sized.
Hope this keeps someone else from being ripped off.
This report was posted on Ripoff Report on 09/11/2012 06:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sal-Avila/Poway-California-92064/Sal-Avila-Wipe-New-Excessive-Shipping-Handling-Charges-that-were-not-disclosed-Each-I-939812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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