• Report: #813046

Complaint Review: Sales Technologies

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  • Submitted: Thu, December 22, 2011
  • Updated: Wed, December 28, 2011

  • Reported By: Dennis — Tampa Florida United States of America
Sales Technologies
244 5th Ave. New York, NY New York, New York United States of America

Sales Technologies wepowersales Network Administrator for AMS New York, New York

*REBUTTAL Owner of company: CEO Of Sales Technologies

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My company signed up for service with Sales Technologies near the end of July. We have had nothing but problems with them from the very beginning. Their system never worked the way they said it would. I had to place multiple calls on a daily basis due  to employee complaints about the dialer program . My company lost thousands of dollars a day due to problems they had.

Some of the issues we dealt with: Their systems went down more times than I can count to witch they never where able to give me a direct answer, also the recordings from my agents had been erased from there system for an entire month. This caused a very big issue with my clients, seeing how we where never informed of these issues until it was too late, my company lost over 20 thousand dollars because I was unable to send recordings to my clients. When I informed Sales Technologies of the issue they said " Oh well, sorry. There's nothing we can do". 

I gave them another chance to keep our business, only because it takes a long time to set up a new dialer company. It was a huge mistake, and a bad decision on our part! We ran into the same issues and lost more recordings. Their systems went down again and again. Everyday my employees lost hours of work time and finances due to Sales Technologies.

Finally we had enough and canceled  the service. I informed them that I needed to get my data and reports out of their system. They refused  to allow me to access the system to get my company property. I have over fifty thousand pieces of data in their server, and they will not allow me to retrieve it. The data if worth over $30,000.00. 

Final outcome.......Still waiting!!!!!!!!!!!!!! 


This report was posted on Ripoff Report on 12/22/2011 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sales-Technologies/New-York-New-York-10001/Sales-Technologies-wepowersales-Network-Administrator-for-AMS-New-York-New-York-813046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

CEO Of Sales Technologies

AUTHOR: CEO Sales Technologies - (United States of America)

My name is George Kaltner and I am the CEO of Sales Technologies. We have had the unfortunate displeasure of doing business with Joe and Dennis of Debt Busters aka Money Savoirs.  Dennis masquerades as the IT contact, when in fact he is a principal at the Company.  Initially they set out to be a 50-person call center.  They started with 10 - 15 agents.
Soon it was apparent that there were management issues at the company and they started to fall behind in their bills.  They required quite a bit of consulting, which was provided free of charge, any one who does business know of our
technical prowess and in our willingness to share that knowledge. Needless to say they ignored all of our recommendations, which were given verbally and via email.

Soon Debt Busters began to fall behind on their bills, Joe who is the President gave us assurance after assurance that they would pay the bill. The money never materialized and after dozens of repeated warnings, we turned off
access to their server, Mind you this was after 6 weeks of daily calls and promises by their staff of payment.  We require a credit card on file to have service.  They claimed for 6 weeks that they did not receive a credit card from their new bank.  They admitted later on that their bank account was frozen, we are assuming herefor fraudulent activity.  Finally they sent us a paypal.  We activated their account.

Salt in the wound------we then find out the Joe initiated a change back for $800 for one month of past service, while they changed company names and identities. We asked Joe about the charge back, had the gall to tell us it was an
accident and he did not initiate the charge back.  He told us that they had changed company names to Money Saviors and that they informed us of this, obviously that never happened. Joe wrote us a letter stating that the charge
back was in error and we are more then happy to produce this for any perspective client. Joe stated that he did not authorize that charge back, we forward that to our Merchant Processing partner so we can get our $800 back.

After all of this and continued non payment and with relentless harassment of our staff by the Money Saviours staff, and pleading about going out of business, and being near the holidays, we agreed to reduce their seat count and at the
same time forgive about $2400 in past due invoices. If they paid us $250 for the 5 licenses they now only needed.  They agreed to that verbally and via email, we are more then happy to produce this email also.  They never paid us the $250. Can you believe that? I cant.  At this point we tuned them off. During all of this time they could have removed any of their data, the server is now off for non-payment.

Dennis and Joe,  It sucks that you put us on rip off report, it breaks my heart to see this negative post and how you disparage my hard working staff, but we will not give in to extortion by a company like yours its the principal. We have hundreds of solid references, loyal clients who are not only clients but also friends of the firm. Companies that have been with us for up to 5 years and through the use of our technology are wildly successful; they will provide solid references and testimonials to counter you false allegations.

Dennis in closing, pay your bill, you owe us $250 plus the $800 charge back. You owe us the money, you have my contact information, you could have been a gentleman and honored your commitment, and you still can be gentlemen.

Sincerely,
George Kaltner 
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