- Report: #246773
Report - Rebuttal - Arbitrate
Complaint Review: Salesforce.com
Salesforce.comThe Landmark @ One Market Suite 300 San Francisco, California U.S.A.
Salesforce.com ripoff beware dishonest fraudulent renewal billing San Francisco California
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If the credit card you signed up with is no longer valid, they will send you e-mail notices that they could not charge the card. If you thought you had signed up for a 12 month term anyway and were too busy too dig into why they were sending you these strange e-mails about trying to charge your card, they will have a collections company in New Jersey start harrassing and threatening you with legal action.
If you tell them that you did not know there was automatic renewal and did not authorize it, they will say - it's in the MSA. When the aggressive sales guy sold you the service, he would have never mentioned an MSA, he never e-mailed you an attachment with an MSA nor did he provide a link to an MSA. Oh - the MSA is "Master Service Agreement". If you look very carefully, at the bottm of the Order Form, in very small print it says "subscriptions ordered above shall be governed in all cases by salesforce.com's Master Subscription Agreement...". In very small print. Again, there is no link to this MSA. I still haven't seen it. It is a very sneaky, dishonest and fraudulent way to try and milk small to medium sized business for renewals. They desperately need renewals to keep their stock price up - it's a key metric for stock valuation.
Oh - and let's say you pay for 10 licences but half way through the year realize you haven't used half of them - they will not allow you under any circumstance to reduce your liscenses. Why? because they already recognized it as revenue and they don't want the needs of their customers to come before their own needs. They do NOT practice customer relationship management. You are not a relationship to them. You are a transaction - you will never hear from their sales people again - unless their trying to ram additional features or higher level subscriptions down your throat. Just be warned, you are dealing with a predatory, dishonest company. Customer service is also terrible. Try asking for assistance - either you pay for it or it takes about 3 weeks for them to return an e-mail. There are a lot of technical flaws as well - but that's not what this is about.
new york, New York
This report was posted on Ripoff Report on 05/03/2007 05:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Salesforcecom/San-Francisco-California-94105/Salesforcecom-ripoff-beware-dishonest-fraudulent-renewal-billing-San-Francisco-California-246773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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