- Report: #767436
Report - Rebuttal - Arbitrate
Complaint Review: Salesnexus LLC
Salesnexus LLC600 N. Shepherd Dr., Suite 301 Houston, Texas United States of America
Salesnexus LLC Unauthorized Emails damaged reputation lack of control poor programming Houston, Texas
*REBUTTAL Owner of company: Duplicate Emails Cause by Duplicate Send
*Author of original report: Salesnexus Complaint Resolved
*Author of original report: Response, Salesnexus did not answer complaint
*UPDATE Employee: Unfortunate Customer Mistake
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Their CRM software programming, without my authorization, sent out improper email to most if not all of my entire email database (thousands) stored in their CRM system. In the recent past there was a problem where 3 emails were sent out by mistake of which their system has no efficient way for me (client) to stop.
The worst of all was when their own system through fault of bad programming or human error on behalf of one of SaleNexus employees dramatically hurt my business reputation where I have lost not only solid reputation but many customers that refuse to be communicated with in future.
The worst thing a CRM system can do is to improperly send information to the customers recorded in the system without consent of the CRM system owner. SalesNexus could not provide an explanation for why this event took place other than stating they did not understand why it happened.
I requested a refund of costs associated with the fees paid to SalesNexus for the Quick Start setup help program and first years fees for single licensed user, did not receive a response (did not ask for further damages for initial offer of settlement but now must resort to filing lawsuit).
This report was posted on Ripoff Report on 08/19/2011 11:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Salesnexus-LLC/Houston-Texas-77007/Salesnexus-LLC-Unauthorized-Emails-damaged-reputation-lack-of-control-poor-programming-Ho-767436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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