• Report: #216912

Complaint Review: Sallie Mae

  • Submitted: Fri, October 20, 2006
  • Updated: Thu, October 26, 2006

  • Reported By:Seattle Washington
Sallie Mae
P.O. Box 4600 Wilkes Barre, Pennsylvania U.S.A.
  • Phone:
  • Web:
  • Category: Loans

Sallie Mae Servicing SLM Corporation ripoff sends only email bills and they get lost Wilkes Barre Pennsylvania

*Consumer Suggestion: Disclosure

*Consumer Comment: question

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Sallie Mae only sends monthly statements in email via PDF and surprise! They don't always get delivered. You know spam filters and all. So I missed a month. Yes, I could have paid without the statement, but I'm busy working working working. So I don't always think of those things. So I miss the month and the next month they start sending hate mail. They have already contacted the credit bureau - they said. If they want people to pay their bills they should make sure they get them; that means send them via the REAL mail - not email!

Seattle, Washington

This report was posted on Ripoff Report on 10/20/2006 08:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sallie-Mae/Wilkes-Barre-Pennsylvania-18773-4600/Sallie-Mae-Servicing-SLM-Corporation-ripoff-sends-only-email-bills-and-they-get-lost-Wilke-216912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion


AUTHOR: Jake - (U.S.A.)

They should provide you with a disclosure of repayment. That should tell you the payment amount due and the due dates until either:
a) your loan is paid in full, or
b) the terms of the loan change.

Without any factual information about your loan it is hard to say much more. Defense of Lachese won't work if they have provided you with a disclosure/ payment schedule, and keeping them abreast on how to contact you is your responsibility.

Generally speaking, lendors will send a statement as a matter of convenience, and most will send it via USPS if requested, as email is cheaper, they may offer your better terms if you select email correspondence.

Non-reciept of a statement does not negate your contractual agrement to repay what you borrowed in accordance to the terms of your promissory note.
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#2 Consumer Comment


AUTHOR: Lee Ving - (U.S.A.)

What happens if you don't have an email account? Or access to a computer?

Do you never receive a bill?
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