- Report: #794629
Complaint Review: Sallie Mae
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| Sallie Mae
Internet United States of America |
|
Sallie Mae Help, Internet
*Author of original report: Written correspondence due to confusion
*Consumer Comment: Question
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I went to the facebook site for SallieMae student and parent plus loan programs.
Sarah kept insisting that I provide a telephone number for a specialist to look at my account, even though I explained that I am disabled, hearing and speech impaired, read lips to maintain normal conversation range face-to-face, and I still have not heard a response from anyone in writing.
I am on social security disability, have medicare insurance taken out leaving me with a total of $484.00 per month since the government keeps the change over $600.00 per month in my benefits.
Department of Education uses Sallie Mae to provide payment services. No one is willing to accept my social security disability assessment for discharge of my parent plus loans.
The payments are increasing as Sallie Mae adds additional interest charges for the long-term unemployment deferment. All this does is add to the problem, since the payment plan has jumped up $75.00 per month during the deferment for "long-term unemployment".
I'm trying to resolve the problem, however, no one is willing at Sallie Mae.
Sarah kept insisting that I provide a telephone number for a specialist to look at my account, even though I explained that I am disabled, hearing and speech impaired, read lips to maintain normal conversation range face-to-face, and I still have not heard a response from anyone in writing.
I am on social security disability, have medicare insurance taken out leaving me with a total of $484.00 per month since the government keeps the change over $600.00 per month in my benefits.
Department of Education uses Sallie Mae to provide payment services. No one is willing to accept my social security disability assessment for discharge of my parent plus loans.
The payments are increasing as Sallie Mae adds additional interest charges for the long-term unemployment deferment. All this does is add to the problem, since the payment plan has jumped up $75.00 per month during the deferment for "long-term unemployment".
I'm trying to resolve the problem, however, no one is willing at Sallie Mae.
This report was posted on Ripoff Report on 11/03/2011 02:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sallie-Mae/internet/Sallie-Mae-Help-Internet-794629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Written correspondence due to confusion
AUTHOR: anonymous - (United States of America)
SUBMITTED: Thursday, March 08, 2012
All correspondence needs to be in writing with Sallie Mae due to the confusion of words, and no, I do not have a TDD, due to the expensive costs of maintaining a written conversation through this method. It is $0.11 a minute for all communication.
I use text messaging, computer email, snail mail, and face-to-face for the majority of my communication.
I use text messaging, computer email, snail mail, and face-to-face for the majority of my communication.
Respond to this report!
What's this? Sarah kept insisting that I provide a telephone number for a specialist to look at my account, even though I explained that I am disabled, hearing and speech impaired, read lips to maintain normal conversation range face-to-face, and I still have not heard a response from anyone in writing.
- Since you are disabled, it would seem that you would have a TDD for when you need to use the phone on a daily basis. So why not call them through that?
Directly from their site....
Toll free: (888) 2-SALLIE (888-272-5543)
TDD: (888) TDD-SLMA (888-833-7562)
If you can't dial toll-free numbers from your location, please call (317) 570-7397.
Business hours are MondayThursday, 8:00 a.m.9:00 p.m. EDT; Friday, 8:00 a.m.8:00 p.m. EDT.
Fax: (800) 848-1949. Please include a cover sheet with your name and account number.
- Since you are disabled, it would seem that you would have a TDD for when you need to use the phone on a daily basis. So why not call them through that?
Directly from their site....
Toll free: (888) 2-SALLIE (888-272-5543)
TDD: (888) TDD-SLMA (888-833-7562)
If you can't dial toll-free numbers from your location, please call (317) 570-7397.
Business hours are MondayThursday, 8:00 a.m.9:00 p.m. EDT; Friday, 8:00 a.m.8:00 p.m. EDT.
Fax: (800) 848-1949. Please include a cover sheet with your name and account number.
Respond to this report!
What's this? 
