• Report: #565463

Complaint Review: Sally Beauty Supply

  • Submitted: Sat, February 06, 2010
  • Updated: Sat, June 04, 2011

  • Reported By: Verit — Astoria New York U.S.A.
Sally Beauty Supply
1819 YORK ROAD Lutherville, Maryland United States of America

Sally Beauty Supply Sally Beauty = Ugly Business!!! Sally Beauty = Ugly Business - To get a discount card they insist on taking personal info including driver's license number. The clerk chased my daughter to her car demanding the discount card and amo Lutherville, Maryland

*UPDATE Employee: Duh..

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My daughter, a professional hairstylist, did not want to give her driver's license information when filling out a form to get a discount card. The clerk, a large black woman, chased her out to her car demanding the card and discount be returned. My daughter was afraid and returned to the store.

This is no way to run any business. Taking personal information like a driver's license # is especially troubling. The only purpose I can see is to commit fraud. I will follow up with government regulators, BBB and all of the online websites that I can tolerate to retaliate against your disturbing practice. In addition my daughter will certainly let her clients and coworkers in the area know about your ugly business practices.

This report was posted on Ripoff Report on 02/06/2010 11:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sally-Beauty-Supply/Lutherville-Maryland-21093/Sally-Beauty-Supply-Sally-Beauty-Ugly-Business-Sally-Beauty-Ugly-Business-To-get-565463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Duh..

AUTHOR: C - (United States of America)

we require a drivers license # with pro cards because it is a special discount intended for professionals only. it is also FREE to professionals. if we did not require this it would be very easy for a dishonest professional to lend her cosmetology license # to all her friends, allowing them all to come in and receive free cards that also allow them to purchase harsh chemicals and similar items that are available only to professionals for obvious reasons. during the sign up process we check to make sure that the name on the cosmetology license and drivers license match. all of this information gets sent to our head office in denton, TX regularly and is not a matter of record anywhere in the store.

if she is not interested in providing her drivers license #, she has the option of buying a standard beauty club card for $5 a year, or simply paying full price for items. the company has operated this way for YEARS and it is foolish to expect to be exempt from the same requirements we have of all professionals who wish to sign up simply because you are paranoid that we are using your DL# to commit fraud.
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