We are a start-up salon and had a terrible experience with this company. Do NOT order from Salon CA for salon furniture or equipment! We ordered two shampoo chairs that they advertised as new from them - and they were both defective!. The first issue was that the chairs leaked every time we turned them on after they were installed - the water would drop to the floor causing pools of water on our brand new hardwood floors. When we told them about it, they asked for video/pic proof which we took and sent to them.
Then, the recliner on one of the chairs stopped working. In both instances, we took pictures and video as proof, because their customer service is so awful they do not believe their customer. Each time we contacted them, they made us feel like it was our fault - for example questioning how "long" it took us to report the problem, why we waited "so long" (we ordered the chairs a few months before we opened up business, and opened the boxes a couple months after we ordered them)...when we have been doing nothing except trying to figure out how to prevent the leaks.
THEN, one day as our stylist was shampooing a customer, a pool of water appeared from under the chair and grew bigger and bigger. It was bad. We contacted SalonCA to tell them that we had to get our contractor over there immediately to fix the problem because there is no way that we can use the chair unless it's fixed. Again they told us to send video and pic of the problem and we did! But we had to bring in our contractor immediately to fix the problem -there was no time to wait. Our contractor told us that the chair had old dry pipes and that there is no way it was a new chair!! We had to pay him for parts & labor, and sent the invoice to Salon CA to ask them to cover it. We were not asking for a full refund or credit - just asked them to cover the cost of us having to pay for fixing a chair that was supposed to be new!
Then they sent us an email telling us that because we didn't notify them that the chair was leaking and that we got out contractor to fix the issue that "they can not be held responsible for any charges for repairs or loss related to the shampoo unit". ARE YOU KIDDING ME?? We told them MANY times about the leak for months, they sold defective products that have given us NOTHING but headaches, we have been patient and did everything that was asked so they could conduct their "investigations" and in the end they tell us that they are not liable because we contacted our contractor??
The sprayer also broke on one chair. If the chairs were supposedly new, why would the hose be old, and the sprayer break so easiliy?? That is where the first major leak came from. To make matters worse, the other shampoo station sprang a leak SO BAD a few weeks ago that the water shot up to the ceiling! We have many witnesses to this in case. We had to bring in our contractor yet again because it was an EMERGENCY and the station was LEAKING all over our floors - a HUGE leaking puddle. Did Salon CA want us to wait for them to figure out what to do or mail parts and risk injury to our customers/employees, damage to our floors, and damage to our business by only having one station?? Contractor had to replace the hose in the second chair, and ultimately the two vacuum breakers, costing us an additional $375!!! These chairs have been nothing but a nightmare!
Salon CA simply did not care about what we have gone through, and offered a paltry $20 store credit which is a complete joke. For some reason, they think we have made up all of these issues, or are not being honest even though we have shown them video, pics and contractor invoice to prove our ordeals. We have paid $552 in total to fix the chairs, and will have to repair the floors under the chairs bc of amount of leaks/water damage.
We never asked them for a refund on the chairs, we never asked for a replacement. We were
patient throughout the whole ordeal, but it had to come down to this. We simply asked for Salon CA to reimburse us for the cost of having to repair the chair (now both chairs), and since they refused that, we informed them that we will have to take further action for false advertising (selling defective products they claimed was new). We will also notify the Better Business Bureau and Consumer Affairs.
AVOID AVOID AVOID and do not order from them as they do not honor any warranties, they simply do not care, and will give you the run around. They will make you feel like you are lying or caused the issue and their customer service reps are very arrogant.
They should not be allowed to operate this way!