- Report: #273608
Report - Rebuttal - Arbitrate
Complaint Review: Salute Visa Gold Card
Salute Visa Gold Cardmysalutecard.com Internet U.S.A.
Salute Visa Gold Card Why can't I get my information on their site! Its Urban Bank Internet
and they do not even have a site to go to anmore whats up with that!!
And look at this i get the same as she did >>went to the website to register my account and after I entered all the pertinent information I hit the SEND button. Nothing happened. I immediately thought that maybe their site wasn't compatible with the Firefox browser so I switched over to IE and the same thing happened. the site just sat there as if I hadn't tried to register.
*side note- I find it strange that any other link you click on their website works just fine and directs you the the necessary page (applying for credit, customer service contact numbers, etc) but when you try to register it doesn't confirm nor deny your registration.
The next day I called their toll free number (again) and the csr informed me that she could in fact accept a payment over the phone, however there is a $15.95 service fee that will be billed to my card. Are you freaking kidding me? I made a dry joke about how that was probably more than what she made per hour and she then suggested that I register my account on their website and make a payment there. I told her that I was having problems registering on their website and she immediately snapped back: 'There is NOTHING wrong with our website, its user error, maybe YOU need to learn how to operate a computer'. And then she hung up on me.
A few minutes later I called back because either way I needed to make a payment since it was due in 5 days. I told the new csr what had just happened and she acknowledged the fact that their website is having issues and she said that she could register for me. GREAT! But she then tells me that there is a $3.95 charge for them to register me, and there is a $5.95 fee to pay online.
We get that all squared away and although im not happy about their outlandish fees, I suck it up and proceed to make my payment.
Heres the kicker.
When you go to make a payment it pulls up a calender where you are prompted to choose a payment date. Here I was 5 days before the due date and the next 'available' day to make a payment was 4 days in the future. I figured that would be fine because I would still be a day early on my payment.
Boy was I wrong. I received my second bill in the mail 2 weeks later and there was a charge for a late payment. According to my bank statement, Salute withdrew the funds 3 days prior to my due date although their calender stated it would be drawn out 1 day prior. I called their customer service AGAIN to find out how it could be considered late when I made the transaction 5 days prior and they withdrew the funds 3 days prior to the due date. They said it was because it didn't 'post' until a few days after the fact.
This report was posted on Ripoff Report on 09/10/2007 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Salute-Visa-Gold-Card/internet/Salute-Visa-Gold-Card-Why-cant-I-get-my-information-on-their-site-Its-Urban-Bank-Intern-273608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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