- Report: #389077
Report - Rebuttal - Arbitrate
Complaint Review: Salute Visa Urban Trust Bank
Salute Visa Urban Trust BankP.O. Box 105555 Atlanta, Georgia U.S.A.
Salute Visa Urban Trust Bank cancelled all credit cards still trying to charge monthly maint fee and will not refund annual fee I just paid last month Atlanta Georgia
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Much to my surprise, I went on line today to make a payment and noticed that my credit line was $0!! I called the 877 number, waited about 25 minutes to speak to a customer service person who could barely speak english and he advised me that all of the credit cards for this program were canceled. He said it was nothing I did and that I was a good customer and was in good standing. He advised that there was a letter that was sent on November 4th via US mail. He informed me that I was responsible for the balance of my account, which I have no problem with as they were my charges and then here's the whopper...he said I would still be charged a monthly maint fee and then I asked about being refunded for my annual maint fee that I was just billed for last month which he replied no. I am very upset by this and feel that it is wrong to continue to charge a maint fee for an account that is closed. I am also concerned about how this will impact my credit having a closed account with a balance. Even though this was out of my control and was and always have been in good standing. I am going to file a report with the Massachusetts Attorney General about this. Others should do the same in their respective states if they have been effected by this!
This report was posted on Ripoff Report on 11/07/2008 06:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Salute-Visa-Urban-Trust-Bank/Atlanta-Georgia-30348-555/Salute-Visa-Urban-Trust-Bank-cancelled-all-credit-cards-still-trying-to-charge-monthly-mai-389077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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