- Report: #861718
Report - Rebuttal - Arbitrate
Complaint Review: Sam Chen (via Aliexpress)
Sam Chen (via Aliexpress)sha tou jie dao ban shi xia dong cun 248 dong 403, Internet China
Sam Chen (via Aliexpress) 'Good luck. Good price. Good job' (Aliexpress Store No.316211) Inferior products & will not honour warranty shenzhen, China Internet
*UPDATE Employee: Reply from Alibaba Group
*Author of original report: Seller continues to show his true colours...
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I received my replacement cover, left my feedback & stupidly released the payment. The replacement cover was slightly better, but still bent enough not to close. At the time I figured that I would be done with it. Then I attempted to obtain another cover as I apparently had a '1 year warranty'. Since then & to this day, the seller has made excuse after excuse telling me that this is NOT part of the warranty (but how do you have a phone without a back battery cover?). After continual emails (which largely went unanswered), the seller promised to send me a cover within 10 days.
10 days passed - no communication & no cover. Eventual replies to my various messages were same as before. One of which being:
'Dear friend. do you know the what mean with the warranty? warranty mean is if the phone have problems i will help you fix it. but if need change some things you need pay money. do you know?'
An attempt at being rude & avoiding the warranty (when is a battery cover NOT part of a phone?)... This is my last resort regretfully, but I NEED to get this out there just in case some other poor person receives a poor quality product & poor service at an expensive price. Does not honour their 'warranty' (puts their own conditions on it although it is nowhere mentioned in detail) or their word. Had I had the opportunity to avoid this seller, all things considered, I most definitely WOULD have....
This report was posted on Ripoff Report on 03/30/2012 08:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sam-Chen-via-Aliexpress/internet/Sam-Chen-via-Aliexpress-Good-luck-Good-price-Good-job-Aliexpress-Store-No316211-I-861718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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