- Report: #109709
Report - Rebuttal - Arbitrate
Complaint Review: Sam Levitz Furniture
Sam Levitz Furniture3430 E. 36th Street Tucson, Arizona U.S.A.
Sam Levitz Furniture ripoff sold us extended warranty that was a complete lie, the sales person lied about everything it covered Tucson Arizona
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Our concern wasn't that, we have small children and we wanted the protection in case they were to take scissors or a permanent marker and ruin the couch. The sales person assured us that it was all coverd and for us not to worry. Well, I was having some problems with the coloring coming off the couch and then I was talking to a friend of mine that is having the same problem with the same couch. I told her that Sam Levitz is just giving me the runaround and that it's not fair since I told them of this the day they delivered the product. My friend told me that the warranty doesn't cover any of the things that they told us it would. I didn't believe her and I called Sam Levitz myself and the sales person on the phone told me that what I was told wasn't true and that any kind of misuse is not covered (including children drawing on it). I've had a share of problems with Sam Levitz before and I really didn't want to purchase anything from them but the sales person assured me that the company made some changes. I feel that it's completely unethical for the sales person to lie in order to just get a sale. We are paying top dollar for things and when the problem arises they don't want to keep their promise.
This report was posted on Ripoff Report on 09/22/2004 11:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sam-Levitz-Furniture/Tucson-Arizona-85713/Sam-Levitz-Furniture-ripoff-sold-us-extended-warranty-that-was-a-complete-lie-the-sales-p-109709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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