I recieved my statement Jan 20, 08 my charge was 44.51. I had made another charge Jan 13 of 177.79 .Although I had just made the charge and it wasnt due I decided to pay it with this statement so I wouldnt have to pay it next statement and save a stamp next month.
My next billing date I recieved 0.00 due and a 177.79 credit.It also showed a payment of 222.30 recieved 01-18-08.
The next statement dated 02-11-08 they said no payments no credits and my balance was now 242.45 with a 15.00 late fee & 3.99 interest fee and the 177.79 purchase (which 2 weeks before I had a credit to cover)They claim to never have recieved the 222.30 payment even though it was on my last statement.
My previous balance of 44.51 had suddenly changed to 45.67 which left a deficit of 1.16???I called them on 02-20-08 and spoke to Mary 64112 and told her what was going on and she said there was no record of my 222.30 payment in Jan.She told me to send a copy of the check to them.Guess what?
They converted the check and there is NO copy.I spoke to my bank and they wrote me a letter saying that GEMB DID take the money.I sent a copy of that with a copy of the last two statements which clearly showed I had paid it in FULL and EARLY.I dont know how they came up with the previous statement figure and have me owing 1.16.I have kept every reciept and statement and thank goodness I did or I dont know what they might pull.
I told Mary that I would NEVER do business with GEMB again!It has been 1 week and I still have the charges on my card and they havent bothered to contact me. I cannot believe their business practices! Also I have had this card for over 3 years and have NEVER got any rewards like they promised.I have NEVER been late on ANY of my charge cards either!Keep your records even if they acknowledge they recieved them keep it an extra month.
Connelly Springs, North Carolina