- Report: #855642
Report - Rebuttal - Arbitrate
Complaint Review: Sam's Club warranty/ Warranty Logistics
Sam's Club warranty/ Warranty Logistics1850 MIDWAY LN SMYRNA, TN 37167-5870 Internet United States of America
Sam's Club warranty/ Warranty Logistics Sam's Club warranty/ Warranty Logistics Warranty Logistics/ Sam's Club Warranty Fraud Internet, Internet
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Deciding since I sent in the wrong box and curious I sent in an empty box that was for the second computer. Soon enough I was contacted and denied this claim even though it was an empty box. The computer was still at my house again which they called to deny.
I contacted legal services and the CEO's phone for Sam Club since this is now the 4th computer they have done similar to.
First was they damaged a screen, sent it back and claimed water damage. This samsung laptop is still in my garage with a broken screen unrepaired. Problems were intermittent shut downs.
Second was a small red acer with hard drive failure. Sam's Club warranty sent computer back refusing to fix computer due to cosmetic issue that was another defect of 1/2 inch crack in monitor cover.
This issue is really getting to me. I was able to get Sam's Club to pay out for the red acer but only because it was an early bird special and cost $200 at time of purchase. The warranty was not refunded and computer could not be replaced for this cost.
Frustrating but I also have a recording of some of the conversation to go with this. (legal recording since they were)
This report was posted on Ripoff Report on 03/18/2012 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sams-Club-warranty-Warranty-Logistics/internet/Sams-Club-warranty-Warranty-Logistics-Sams-Club-warranty-Warranty-Logistics-Warranty-L-855642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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