- Report: #880568
Complaint Review: Sam's Club
| Sam's Club 2101 S.E. Simple Savings Drive
Bentonville, Arkansas United States of America |
|
Sam's Club Sam's West, Inc. Sam's Club selling substandard products; no recourse for the customers Bentonville, Arkansas
*Consumer Comment: Wrong-O, Kemo Sabe
*Author of original report: Ashley
*Consumer Comment: Not a ripoff
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It seems that the modus operandi of the Sams Club is to sell substandard products at inflated prices and when they break, send their victim on a wild goose chase. I find that repulsive.
This report was posted on Ripoff Report on 05/09/2012 08:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sams-Club/Bentonville-Arkansas-72716-0745/Sams-Club-Sams-West-Inc-Sams-Club-selling-substandard-products-no-recourse-for-the-c-880568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Wrong-O, Kemo Sabe
AUTHOR: Adolph - (USA)
SUBMITTED: Friday, May 11, 2012
POSTED: Friday, May 11, 2012
QUOTE:" Sam's club just sells the goods, they don't guaruntee them. That's why you get warranties on your products. What Sam's club has done is no different than any other retailer".
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Most 'retailers' DO make exchanges on defective merchandise. (I'm a bit puzzled at the 'guaruntee' to which you allude. I'll take that to mean ' guarantee') When someone buys a product from a retailer, they ARE NOT dealing with the manufacturer. The correct order of return or exchange would be retail buyer / retail seller / manufacturer in that order. There are, of course, exceptions to this order, but usually that would be the norm.
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Part of the usual 25% to 40% or more mark-up pocketed by the retailer would entitle the buyer to deal with any shortcomings with the retailer. Thats part of the cost of doing retail sales. Deal with the manufacturer? 90% or better of all retail merchandise sold in the
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Deal with the "manufacturer"? Thats humorous!
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Sams club reminds me of Big Lots. Any item seen during any visit there should be purchased at that time if wanted / required. Next visit? Probably no longer available. Many of their non-grocery items seem to be purchased at the whim of one of their buyers because its a deal: meaning a deal for Sams Club and ultimately priced very often at what a similar (often more current) item may be purchased elsewhere. Elsewhere without a membership cost, I might add.
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I guess its clear Im not a fan of Sams Club. I must admit, however, in deference to your experience, I have returned items to Sams Club within
a reasonable time frame. I no longer ante up for their membership fee, however. Somehow it seems nonsensical to PAY to shop somewhere.
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P.S.: I dont see where Ashley embarrassed herself.
#2 Author of original report
Ashley
AUTHOR: jmuszak@hotmail.com - (United States of America)
SUBMITTED: Friday, May 11, 2012
POSTED: Friday, May 11, 2012#3 Consumer Comment
Not a ripoff
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Thursday, May 10, 2012
POSTED: Thursday, May 10, 2012

