- Report: #809485
Report - Rebuttal - Arbitrate
Complaint Review: Sam's Club
Sam's ClubInternet United States of America
Sam's Club Wal-Mart, Walmart Rip Off Internet, Internet
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When the truck finally arrived, on the 21st of Nov, 3 days after being 30 days late, the company did not have the hardware to assemble the furniture. So they took up our whole afternoon unloading the furniture, taking it out of the boxes, and then reloading it. We refused delivery after they promised to mail us the hardware. We were done!
So much for white glove service... Our refund was still not processed 3 weeks after Thanksgiving. We had to do a chargeback on the credit card. Sam's does not care... no one has contacted us after 4 inquiries requesting a manager call us. Finally, we are glad to have purchased somewhere else after the ordeal, the furniture is very poor quality. And if this
review is allowed to post - beware the other positive reviews are likely written by Sam's online - we were told this by the online employees.
This report was posted on Ripoff Report on 12/14/2011 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sams-Club/internet/Sams-Club-Wal-Mart-Walmart-Rip-Off-Internet-Internet-809485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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