- Report: #1140939
Report - Rebuttal - Arbitrate
Complaint Review: Sam's Club
Sam's ClubNationwide USA
Sam's Club Wal-Mart Charging double for an item, and asking consumer to wait 3-5 days for refund Cookeville Tennessee Nationwide
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Sam's Club double charged me 200.00 x2 for a fire proof safe that I purchased. I thought the amount the cashier charged was incorrect, and when I looked at thr receipt that she gave me, i realized that she charged me double for the safe. I immediately told her of her error, and asked that she cancel all my purchases, and re=ring the correct amount. She indicated that this was NOT SAM'S POLICY, that I had to request a refund----for something I didn't purchase----. I went to customer service and complained, and they again indicated that was SAMS POLICY. I asked for a cash refund since I used my debit card, and again was told NOT SAMS POLICY---I had to get a refund through my debit card.
Today I looked at my bank account info, still no refund, for something I never purrchased. I called the store, was laughed at, not given a real name, and given the 800 Walmart number. I called and after 40 minutes with the call center idiot, got nowhere. Consequently, I am wondering how much money SAMs makes froem these double charges, and refunds. I suspect that they could make millions holding ont others money for days. I also wonder how many people do no check their receipts, and what kind of money they really make doing this. I googled my incident, and it appears that SAMS is infamous for this. Do you think its time for a class action????
Waiting for a refund
This report was posted on Ripoff Report on 04/22/2014 07:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sams-Club/nationwide/Sams-Club-Wal-Mart-Charging-double-for-an-item-and-asking-consumer-to-wait-3-5-days-for-1140939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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