- Report: #834634
Report - Rebuttal - Arbitrate
Complaint Review: Samsung Electronics America
Samsung Electronics America85 Challenger Rd. FL 7 Ridgefield Park, NJ 07660 Ridgefield Park, New Jersey United States of America
Samsung Electronics America Samsung DLP TV - Faulty Chip, Samsung Refuses to Fix Ridgefield Park, New Jersey
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After contacting the Better Business Bureau, I rec'd a response that got me no where. The lady who contacted me, basically stated the exact same thing that i heard previously. It seems as if the Samsung employees are scripted and they get flustered when you ask questions, they keep repeating the same thing over and over... and it makes no sense. They are still arguing that their engineering dept has not determined that the chip is the problem with my TV, yet its causing the exact same problem as the others...and i have an outside tv repair company telling me...its the chip. Samsung is refusing to replace the chip, keep in mind that this unit is 2 yrs old and cost almost $2,000.00... does that seem fair?
This report was posted on Ripoff Report on 02/06/2012 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung-Electronics-America/Ridgefield-Park-New-Jersey-07660/Samsung-Electronics-America-Samsung-DLP-TV-Faulty-Chip-Samsung-Refuses-to-Fix-Ridgefie-834634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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