- Report: #863361
Report - Rebuttal - Arbitrate
Complaint Review: Samsung Electronics
Samsung Electronics1301 East Lookout Drive Richardson, Texas United States of America
Samsung Electronics A new phone, under warranty from Samsung is as good as trash! Richardson, Texas
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The phone does not have any damage, not even a scratch. However, after sending the device to Samsung Support Center I was told the phone is "beyond economic repair". Which is Samsung's way of saying that even though I have not damaged it and it is still under warranty, there is nothing that can be done:. Better buy a new one, they said. My problem- well my phone is actually new.
After talking for hours with customer service (very pointless DO NOT ATTEMPT) I was told that the warranty only covers manufacturing issues. To my question how is that not a manufacturing issue, they replied that it can be caused from anything-plugging the charger, unplugging it etc!.
Therefore, Samsung phones are manufactured so poorly that they can be broken from regular use after only a month. That's right-regular use, because in order to use the phone I have to plug the charger eventually.
To all of you out there reading this, DO NOT BUY A SAMSUNG PRODUCT, unless you want to use it only for a month or less. Otherwise, you have to pay for insurance, because the warranty of the phone protects them, not your money spent.
This report was posted on Ripoff Report on 04/03/2012 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung-Electronics/Richardson-Texas-75082/Samsung-Electronics-A-new-phone-under-warranty-from-Samsung-is-as-good-as-trash-Richar-863361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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