ROKEN SAMSUNG REFRIGERATOR
Two years ago I purchased a SAMSUNG REFRIGERATOR (model # RS267TDRS) and about a year ago after we bought it we started to have problems with it NOT COOLING. Well needless to say, today it officially BROKE and all of our food has SPOILED. I immediately contacted SAMSUNG today and I spoke with Tiffany B. (operator #1062) and Shonda H. (operator #1682) of their customer service department and she told me that there is nothing that she can do to replace the refrigerator because it is out of WARRANTY. After pleading with her that I have three small children under the age of five who need to have access to milk, juice, and medication that requires refrigeration she told me that she would schedule a SERVICE call (Ticket# 5105581953). The problem is that I live in a rural part of Virginia and they wont be able to come to look at the
refrigerator for a few weeks let alone fix it on the spot. Or that the servicecall will not be covered since it probably would be something that is not under their warranties.
I NEED HELP!!!! I cannot wait this long to get it looked at!!! I have already lost $500 dollars worth of groceries and I if I replace it with new food we dont have a way to store that food. PLEASE, IF SOMEONE AT SAMSUNG is reading this take action to HELP ME. I am writing this posting in hopes that someone at SAMSUNG will see this and be able to get me a REAL RESOLUTION to this problem because I dont know what to do (Maybe exchange for another USED MODEL or even a NEW ONE?). I currently work for the MARINE CORPS and we cant afford to buy another $2500 dollar refrigerator especially since this one was purchased brand new 24 months ago from LOWESave lost has just failed and I have lost confidence in SAMSUNG APPLIANCES. I dont like dropping the WE ARE A MILITARY FAMILY moniker; but the fact is I am a veteran who needs help. Again, SAMSUNG PLEASE HELP!!! I am desperate since as a veteran we dont make the type of money that most other families do, not that any AMERICAN family makes enough money to keep replacing refrigerators every two years. To be fair, I will update everyone if there is an amicable resolution to this issue.