- Report: #1170412
Report - Rebuttal - Arbitrate
Complaint Review: Samsung Electronics
Samsung ElectronicsNationwide USA
Samsung Electronics Samsung Group, Samsung Denied service on waterproof phone due to non existent water damage Nationwide
*Consumer Comment: Timing
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a few weeks ago I started having issues with my SAMSUNG GALAXY S5. The screen went fuzzy and flickered and then it stop working alltogether. The touch screen and phone still worked and beeped the screen didn't.
I contacted Samsung warrenty and they told to me mail the phone to their repair center in TEXAS. Estimated repair time 9 days. If it wasn't under warrenty I could opt to pay for the repair. So I took pictures of the phone and its CLEAR MOISTURE INDICATORS And shipped it off. 3 weeks later it was marked as repaired on the online tool. I checked the status and it said: "The unit has left the tech. Solution BER." Worried I checked online to find BER means Beyond Economic Repair.
I immediately called Samsung and asked what happened. They said the tech had found water damage on the PBA component and that it would cost more to repair than the $750 price tag. I explained its water sensors were clear and that in the warrenty it states that WATER DAMAGE IS COVERED on the Galaxy S5. She said it would cost Samsung too much and proceeded to hang up on me. Almost a month later I have a $750 paperweight and a $350 EARLY TERMINATION FEE from Verizon. THANKS SAMSUNG
This report was posted on Ripoff Report on 08/17/2014 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung-Electronics/nationwide/Samsung-Electronics-Samsung-Group-Samsung-Denied-service-on-waterproof-phone-due-to-non-1170412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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