• Report: #1170412

Complaint Review: Samsung Electronics

  • Submitted: Sun, August 17, 2014
  • Updated: Sun, August 17, 2014

  • Reported By: Edward — Wilmington North Carolina
Samsung Electronics
Nationwide USA

Samsung Electronics Samsung Group, Samsung Denied service on waterproof phone due to non existent water damage Nationwide

*Consumer Comment: Timing

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a few weeks ago I started having issues with my SAMSUNG GALAXY S5. The screen went fuzzy and flickered and then it stop working alltogether. The touch screen and phone still worked and beeped the screen didn't. 

I contacted Samsung warrenty and they told to me mail the phone to their repair center in TEXAS. Estimated repair time 9 days. If it wasn't under warrenty I could opt to pay for the repair. So I took pictures of the phone and its CLEAR MOISTURE INDICATORS And shipped it off. 3 weeks later it was marked as repaired on the online tool. I checked the status and it said: "The unit has left the tech. Solution BER." Worried I checked online to find BER means Beyond Economic Repair. 

I immediately called Samsung and asked what happened. They said the tech had found water damage on the PBA component and that it would cost more to repair than the $750 price tag. I explained its water sensors were clear and that in the warrenty it states that WATER DAMAGE IS COVERED on the Galaxy S5. She said it would cost Samsung too much and proceeded to hang up on me. Almost a month later I have a $750 paperweight and a $350 EARLY TERMINATION FEE from Verizon. THANKS SAMSUNG

 

Warrenty: goo.gl/Hy4qgh


This report was posted on Ripoff Report on 08/17/2014 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung-Electronics/nationwide/Samsung-Electronics-Samsung-Group-Samsung-Denied-service-on-waterproof-phone-due-to-non-1170412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Timing

AUTHOR: Robert - ()

There is one thing missing from this report.  Any specifics as to the exact amount of time these flowers are staying up until they "disapear".

They give you a week after holidays like Mothers Day and Fathers Day, so if you buy new flowers for the graves for those holidays, they are thrown away shortly after placement.

Without some sort of "cut-off", this would be akin to having your Christmas Lights still up in April.  After all be honest with yourself did you give your parents "Happy Mother's/Father's Day" cards a month after the fact when they were still here?  So why all of the sudden would it be different now?  Now, you say well it's only a week later.  Okay at what point do you feel that they would have a right to get rid of "Happy Mother's Day" flowers?  June, July, November, December?  Or let's put it back to Halloween?  What if someone had a real special tie to their relative at Halloween and wanted "Halloween" flowers at their grave all year?  What if those boquets were right next to your relatives.   I wonder if you would all of the sudden feel the same way.

 It seems only "seasonal" flowers were removed.  My Father's had a "Happy Father's Day" banner around them.

- Again...EXACTLY how long after the holiday did they "disappear"?

Then if Non-Seasonal flowers remain, which is more important to you?  Fighting to have "Happy Fathers Day" flowers in September or nice flowers all year round with special flowers at the various holidays?  Since this has been going on since 2006 it seems as if you have inadvertidly put your relatives in the middle of a squable with the Cemetary without looking at the "bigger" picture.

 

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