• Report: #487041

Complaint Review: Samsung, Samsung Electronics America Inc.

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  • Submitted: Sat, August 29, 2009
  • Updated: Sat, August 29, 2009

  • Reported By: sandee20 — Randolph New Jersey USA
Samsung, Samsung Electronics America Inc.
www.samsung.com Internet United States of America

Samsung, Samsung Electronics America Inc. Stay away from Samsung LCD TV - tends to breakdown (no picture) after the 1-year warranty period. Repair cost exceeds cost to replace. From internet posts, it appears this is a common problem, but Sa , New Jersey Internet

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I purchased a Samsung 46-inch LCD TV in July 2007.  After about 18 months, the TV has no picture.  Samsung customer service will not do anything about it except remind you that it is outside the warranty period and provide the number of a local TV repair shop.

Internet posts indicate that the problem is quite common in Samsung LCD TVs after 1 to 2 years of purchase.  The cost of repair is as much as the cost of a new TV.

Is it unreasonable to expect that a big-ticket item like this will last more than a year? It is surprising that given their brand name, Samsung is doing nothing to fix this issue.  I am not buying a Samsung product again.

Sandeep P


This report was posted on Ripoff Report on 08/29/2009 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung-Samsung-Electronics-America-Inc/internet/Samsung-Samsung-Electronics-America-Inc-Stay-away-from-Samsung-LCD-TV-tends-to-breakd-487041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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