• Report: #1047193

Complaint Review: Samsung USA

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  • Submitted: Mon, April 29, 2013
  • Updated: Tue, April 30, 2013

  • Reported By: Andie — richmond California
Samsung USA
Internet, Texas USA

Samsung USA My 2,5 months old Samsung galaxy note 2 has problem and Samsung tech said it has liquid damage. I've ever let it contact to water so i sent to Samsung repair team to fix it and they just return the ph Internet, Texas

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My two months old Galaxy note 2 didn't charge well so i send to Samsung repair center for repairing. About a week later, they send it back with only the reason BER. I search and found out BER mean Beyond error repair that mean they didn't do anything. They said my phone has liquid damage and they refused to fix it. I only have the phone for a short time and have ever let it contact to water. How come it have liquid damage?? i saw there are a lot of people in this website get the same problem as mine. What wrong with Samsung. Why they don't honer their promise. So one year guarantee with Samsung product is is on the ad?? Very disappointed with a such big company.

This report was posted on Ripoff Report on 04/29/2013 07:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung-USA/Internet-Texas-/Samsung-USA-My-25-months-old-Samsung-galaxy-note-2-has-problem-and-Samsung-tech-said-it-1047193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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