• Report: #349109

Complaint Review: Samsung

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  • Submitted: Wed, July 09, 2008
  • Updated: Wed, July 09, 2008

  • Reported By:Westfield Massachusetts
Samsung
New Jersey New Jersey, New Jersey U.S.A.

Samsung Holding my mp3 player hostage, customer service liars New Jersey New Jersey

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I purchase a purple y10 mp3 player at Bestbuy on Feb 14, 2008. I used the mp3 player several times over 3 weeks. I went to use the mp3 player and it would not turn on. I tried to charge it but it was showing the battery was full. I tried to look for my reciept but could not find it, plus now it was after 30 days and I figured Bestbuy would not take it back.

I called Samsung and thought it would not be a problem I would send them my broken mp3 player and they would send me a new one boy was I wrong.
First they tried to have me reset it and try different things it did not work so she said I had to send it back to be fixed. It was under warranty and she said it would take 10 to 14 DAYS. She sent me a label but I had to pay to send the mp3 player back. I was not happy but I did it any way. I waited over two weeks and no mp3 player. I called and I was told that it would take 10 to 14 business days not days and they waiting for a part to come in. I was not happy but waited patiently another two weeks. After another phone call I finally recieved my mp3 player a few days later.

My mp3 player did not work and it had a scratch on it. I called again irate. I insisted they send me a label where shipping was paid. It took them over a week and another phone call to get them to "re-email" the label. I doubt they sent it in the first place. I sent it out with a note explaining the scratch was not there before but it was ignored. Before I sent the mp3 player I was assured that if it was not repaired this time I would receive a new one.

After another two weeks and another phone call I received a working mp3 player. I turned it on and turned it off. Went to use it later that day and once again would not turn on. I called and had to insist I receive a new one. One again waited over two weeks for a label to send it back.

I waited and waited for my new mp3 player Finally called to find out what was going on they said they sent me a email asking me if a red one would be ok instead of purple. I NEVER received that email. I told them I don't care what color they send me just send me one. Another week no email saying they sent it. Called again, mysteriously the order for a new one was put in that very day.

Waited another week and a half called again. I was very rudely informed that it takes 14 to 21 business days from date a order. I was ASSURED it would be at my house by July 3. July 3 I call and ask where it is. I am told it is on order and they don't know when I will get it. I am told They will email there supieror and call me back. I have not been called back yet.

I feel this company is taught to lie and evade. They have stolen from me and I have assured them I will not rest until I receive my mp3 player or my money.
Do not ever buy anything Samsung they don't care about the consumer at all.

Kim
Westfield, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 07/09/2008 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/New-Jersey-New-Jersey/Samsung-Holding-my-mp3-player-hostage-customer-service-liars-New-Jersey-New-Jersey-349109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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