- Report: #827310
Report - Rebuttal - Arbitrate
Complaint Review: Samsung
Samsung2901 Summit Ave. Suite 100, Plano, TX Plano, Texas United States of America
Samsung Samsung Nexus Samsung BER- Beyond Repair Plano, Texas
*Consumer Comment: Rebuttal
*Consumer Comment: Same Situation for Galaxy Nexus Phone
*Consumer Comment: Similar Samsung Mobile Incident
*Consumer Comment: Verify?
*UPDATE Employee: Samsung would like to contact you
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A Month later, I got my phone back and to my surprise, I found a not saying " Your phone is beyond repair". This was just a tip of the iceberg, I charged my phone and turned it on and it would not even turn on, then I noticed scratches all over and I also realized they lost my Original box and manuals.
I called Samsung USA and talked to about half a dozen different reps. One lady, I think her name was Rozina or someone, completely shut me up. Every time I said, my phone want turn ON, she would say, liquid damage and every time I would say how about those scratches, she would tell me "BER" which is beyond repair and I can do nothing about it.
How could there be water damage when, the phone was always on the casing? At least my phone was functioning 80% of the time and now it does NOT even turn on.
Never ever buying Samsung Products again, also selling my Galaxy S II Tablet and getting a SONY S. My next TV or any electronic will NOT be Samsung.
This report was posted on Ripoff Report on 01/23/2012 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/Plano-Texas-75074/Samsung-Samsung-Nexus-Samsung-BER-Beyond-Repair-Plano-Texas-827310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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