- Report: #150001
Report - Rebuttal - Arbitrate
Complaint Review: Samsung
Samsung105 Challenger Road Ridgefield, New Jersey U.S.A.
Samsung Defective MP3 player, botched repair and awful customer service, Ripoff Nationwide
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At the fourth month, I received an box from UPS next day air with a new YH-925 MP3 player that had no letter or reference number to any of my trouble tickets. The box did not have any bubble wrap or anything, so it was not surprising that the "brand new" MP3 player was defective (I couldn't turn it off. It would cycle from on to off every thirty seconds until the battery went dead).
One more call to Samsung support who told me I had to pay to ship THIS defective MP3 player to CVE --the same company that never gave me my first defective player back and never returned my phone calls.
I have still never had anyone from Samsung or CVE write to me or call me back after I wrote letters and called routinely for four months. I tried consistently to be patient. I now own an iPod.
This report was posted on Ripoff Report on 07/16/2005 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/Ridgefield-New-Jersey/Samsung-Defective-MP3-player-botched-repair-and-awful-customer-service-Ripoff-Nationwide-150001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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