- Report: #963588
Complaint Review: Samsung
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| Samsung The Office of The President-7th Fl; 85 Challenger
Ridgefield Park, New Jersey United States of America |
|
Samsung Capacitor issue, but then fund out it had gone on to be more. No help given what so ever. Ridgefield Park, New Jersey
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Called Samsung after being told my Best Buy extended warranty would not cover my problem. I had been told the extended warranty would cover the first year manufacturers warranty and they covered the next four years. Well, that isn't true.
Model L40A55OP3FXZA had a class action suit that I was not aware of. No lettter, e-mail or written notification. Therefore, not knowing the powering off and on, clicking and prolonged time turning on was indeed a issue involving the capacitor's on these models. When looking for a number at Samsung in hopes they might help I discovered all the issues with these TV's. Once I did reach Customer Service in S. Carolina, I eventually was placed to Executive Customer Services where I was treated rude and it was apparent they were unwilling to do anything to resolve my situation or help in any way. I was supposedly given the name of David Choi in Ridgefield, NJ where I could write and request help. My next step is to do so. I am thinking, as I look, on the internet that no person exists!
I saw this "Ripoff" site and figured it would be a good sounding board for my problem. I am so frustrated. I have over six transaction numbers for all the hours I have spent trying to get some kind of resolution to my problem. No luck is an understayement.
Sincerely,
Char
This report was posted on Ripoff Report on 11/02/2012 06:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/Ridgefield-Park-New-Jersey-07660/Samsung-Capacitor-issue-but-then-fund-out-it-had-gone-on-to-be-more-No-help-given-what-963588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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