- Report: #834839
Report - Rebuttal - Arbitrate
Complaint Review: Samsung
Samsung85 Challenger Road Ridgefield Park,NJ. 07660 Ridgefield Park, New Jersey United States of America
Samsung Plano Repair Center Terrible Customer Service | Charges for manufacturing defects Ridgefield Park, New Jersey
*Author of original report: Resolved by Samsung!
*Author of original report: Samsung RMA
*UPDATE Employee: Samsung Invites You to Contact Us
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
After multiple calls, instead of acknowledging their Service center's mistake, Samsung asked me to pay 160$ to replace the bezel (the phone is under warranty). During the entire RMA process no one told me there were costs associated or why the phone was fixed for Software (even though there was no S/W issue).
My personal rating for Samsung - Bad Quality, Bad Customer Service and Bad Customer Experience Management.
This report was posted on Ripoff Report on 02/06/2012 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/Ridgefield-Park-New-Jersey-07660/Samsung-Plano-Repair-Center-Terrible-Customer-Service-Charges-for-manufacturing-defects-834839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.