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  • Report: #415072

Complaint Review: Samsung

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  • Submitted: Thu, January 22, 2009
  • Updated: Wed, April 15, 2009

  • Reported By:swainsboro Georgia
Samsung
105 Challenger Rd. Ridgefield Park, New Jersey U.S.A.

Samsung USA Printer Division!! SAMSUNG REBATES AND REWARDS PROGRAM RIPOFF Ridgefield Park New Jersey

*Author of original report: Samsung finally honors REWARD PROGRAM bucks!!

*Author of original report: SAMSUNG STILL NOT PAYING REWARDS AND REBATES>>>SO FAR ONLY RIP OFFS April now!!

*Author of original report: Okay It IS Almost March and the RIPOFF CONTINUES

*Author of original report: Okay It IS Almost March and the RIPOFF CONTINUES

*Author of original report: Okay It IS Almost March and the RIPOFF CONTINUES

*Author of original report: Okay It IS Almost March and the RIPOFF CONTINUES

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Samsung rewards (or claims to) the people who sale their products with their Samsung Partners Rewards Program. Many of us sales people depend on this reward as our only income for selling the Samsung Printers.

Samsung has not paid anyone since late November and seemingly will not! They have placed a pop-up on their rewards site that says that they intend to make good on the rebates and rewards, but so far they have not done anything as far as any of us sales people know.They used what must have been a disreputable rebate processing company who filed bankruptcy right at the Christmas season!! So Samsung is punishing their own sales force by not sending the rewards that have already been approved!! As a result Christmas was dismal for many of the children of us who sale Samsung.

The same applies to those customers who are owed rebates!! Samsung is not only hurting those of us that sale their products, but their customers as well.

Many other companies such as Canon, New Egg and Home Depot also used the same rebate company, but most of them have already taken care of thier customers!!

Samsung seems to have a problem managing their company! How can a company as big as Samsung have total disregard for their customers and those who sale their products? It seems that the people at the top do not have any concern about this situation at all because this thing has dragged on for too long.

You may want to rethink the idea of purchasing equipment from a company that does not honor it's own offers. After all if they can't get something as simple as this resolved how do they handle warranties and such?

If you are in printer sales or know anyone who is please make them aware of Samsungs inability to make good on promises. Samsung is a brand that you may want to avoid.

Mark
swainsboro, Georgia
U.S.A.

This report was posted on Ripoff Report on 01/22/2009 07:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/Ridgefield-Park-New-Jersey-07660/Samsung-USA-Printer-Division-SAMSUNG-REBATES-AND-REWARDS-PROGRAM-RIPOFF-Ridgefield-Park-415072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Samsung finally honors REWARD PROGRAM bucks!!

AUTHOR: Mark - (U.S.A.)

Well After several months...Samsung did finally make good on the reward money from last year and they are sending rebate checks.
Still no information on newer reward dollars earned this year, but it looks like this company may be cleaning up it's act!
Like I have said they have a great product..if they can clean up their act they just might be a market leader.
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#2 Author of original report

SAMSUNG STILL NOT PAYING REWARDS AND REBATES>>>SO FAR ONLY RIP OFFS April now!!

AUTHOR: Mark - (U.S.A.)

So Samsung has yet to send the reward dollars owed to it's sells reps!!! They are actually offering rewards still for new units sold, but they have not even paid any money from last quarter!! Rebates I am sure are not being honored either!! It seems criminal to offer rebates just to hook the customer!

Samsung is saying that checks are being written and sent out this week, but so far no check here???

Samsung sells a great product, but until they get their act together otherwise, I think it may be smart to stay away from a Samsung Printer or MFP. You need to know that the manufacturer is capable of supporting the equipment that they sell. If they use unethical means to persuade you to buy, such as offering rebates that are not honored, then it would be easy to assume that they are unethical.

I don't really think it is a question of ethics, but of poor management....either way it is hard to trust them. Too bad because they sell great equipment. Maybe some changes can be made at Samsung so that we can feel confident buying their products again.
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#3 Author of original report

Okay It IS Almost March and the RIPOFF CONTINUES

AUTHOR: Mark - (U.S.A.)

I would suggest you just don't buy SAMSUNG printers for now! The company seems to not care for their customers. They use Rebate claims to attract buyers, but are not paying the rebates!! SHARP CANON LEXMARK HP are all better at customer relations. These guy do pay their rebates!!
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#4 Author of original report

Okay It IS Almost March and the RIPOFF CONTINUES

AUTHOR: Mark - (U.S.A.)

I would suggest you just don't buy SAMSUNG printers for now! The company seems to not care for their customers. They use Rebate claims to attract buyers, but are not paying the rebates!! SHARP CANON LEXMARK HP are all better at customer relations. These guy do pay their rebates!!
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#5 Author of original report

Okay It IS Almost March and the RIPOFF CONTINUES

AUTHOR: Mark - (U.S.A.)

I would suggest you just don't buy SAMSUNG printers for now! The company seems to not care for their customers. They use Rebate claims to attract buyers, but are not paying the rebates!! SHARP CANON LEXMARK HP are all better at customer relations. These guy do pay their rebates!!
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#6 Author of original report

Okay It IS Almost March and the RIPOFF CONTINUES

AUTHOR: Mark - (U.S.A.)

I would suggest you just don't buy SAMSUNG printers for now! The company seems to not care for their customers. They use Rebate claims to attract buyers, but are not paying the rebates!! SHARP CANON LEXMARK HP are all better at customer relations. These guy do pay their rebates!!
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