- Report: #865932
Report - Rebuttal - Arbitrate
Complaint Review: Samsung
Samsung Flimsy fridge shelf breaks in 2 wks; Samsung claims it's our fault; warranty claim denied. Internet
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We had no way of proving one way or the other. However it is Samsung's policy to assume the customer is at fault, rather than the flimsy, cheap plastic shelves.
Our answer is to superglue it back together with reinforcements, rather than give Samsung more of our hard-earned cash. And never trust Samsung to honor its warranty or treat customers with the proper respect. Samsung's $5 worth of shelf cost it customer goodwill, which is priceless. When will they ever learn?
This report was posted on Ripoff Report on 04/09/2012 11:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/internet/Samsung-Flimsy-fridge-shelf-breaks-in-2-wks-Samsung-claims-its-our-fault-warranty-clai-865932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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