ED Magedson – Founder
We bought the newest model Samsung dishwasher 4 months ago, and it has worked a total of two weeks! Three service trips later, they finally tell us that it is a defect in the model. Then we have to fax a bill of sale to prove we're within warranty - which is crazy, because you have it on file from the previous warranty service calls!
Different agents quote me different time frames. The responses to emails I have sent tell me to call for help troubleshooting, when i clearly indicate in my email that Samsung has told me I need to replace the unit not repair. And this is for a defect in the model that Samsung is AWARE OF.
Finally, I have been told that the credit I may receive for the return of the defective unit may only partially cover the cost of the exact same model again. (Not that I would ever purchase this model or another samsung model again, but it is inappropriate not to honor a like-for-like exchange credit. After multiple attempts to reach out to Samsung and give them the benefit of the doubt, they refuse to call back or acknowledge my email requests.
I would be forgiving of a defect - not all electronics are perfect in the first batch - but treat your customers right and do the honorable thing.
This report was posted on Ripoff Report on 01/10/2011 06:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/internet/Samsung-Lousy-customer-service-No-follow-up-on-known-defective-model-Internet-681111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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