• Report: #655450

Complaint Review: Samsung

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  • Submitted: Tue, October 26, 2010
  • Updated: Thu, October 28, 2010

  • Reported By: George — New Jersey United States of America
Samsung
Internet United States of America

Samsung Samsung Flatscreen Television Will Not Turn On , Internet

*Author of original report: Update

*Consumer Comment: Maybe

*Consumer Comment: replacement power supplies

*Consumer Comment: The OP has a point.

*Consumer Comment: I have this same problem

*Author of original report: Bring It

*Consumer Comment: What?!

*Author of original report: The Principle

*Consumer Comment: What more do you want?

*Consumer Comment: Get real

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About a year and $1,800 ago, I purchased a Samsung Series 5 530 LCD television.  Originally, I thought the television was fantastic.  The screen was big and the picture was clear as a bell.  Then, recently, I came home and plopped down on the couch and attempted to turn on the television.  The TV made the clicking noise to turn on and the red indicator light was flashing.  I was anticipating the activation music to chime on and the picture to be present...but there was nothing.  The TV kept clicking, like it was trying to turn on.  Still, nothing.  So, I called Samsung to see how to fix this issue.  Immediately, their representative knew exactly what was wrong.  It was as if every person that called her had the same issue.  The told me they would have a service department call me in two business days to schedule a "free" maintenance on the television.  They said it had to do with a "faulty capacitor", their words.  So, I did some research and found that this is a recurring problem with Samsung.  To the point that it happens so often, I'm surprised a recall hasn't been put into effect.  So, Samsung KNOWS that their is something faulty regarding their LCD televisions, and still sell this shotty merchandise.  It's obvious they don't stand behind their products.  Well, being that is the case, I will never buy another Samsung television.  I will not promote poor manufacturing that people in a troubled economy will shell out their hard earned money for.  Samsung should be reported for using after market parts in their products.  Now, my TV is a fire hazard.

This report was posted on Ripoff Report on 10/26/2010 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/internet/Samsung-Samsung-Flatscreen-Television-Will-Not-Turn-On-Internet-655450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: George - (United States of America)

Well, the service technician came to my house.  I have to say, he was very professional and quick.  However, it is not the capacitor...or any capacitor for that matter.  He even went as far as to replace all the capacitors.  Unfortunately, the TV still won't work.  Now, he says it MIGHT be the main board.  Of which, would cost me $400 plus not including tax and labor.  So, I just paid him $100 for a trip fee (if it wasn't a capacitor problem, I would have to pay a trip fee) and I'm not going with the repairs.  With labor, the trip fee and the repairs itself for something that may or may not be the problem, I could buy a new TV.  I'll tell you this, I will NEVER buy a Samsung product again.  I'm going the cheap route this time.  I can find a 46' TV for a few hundred.  Being everything is made to be thrown away.  But, Samsung will never see another dollar of my hard earned money.
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#2 Consumer Comment

Maybe

AUTHOR: Flynrider - (USA)

  As of now, they might or they might not.   I ran across a few posts from people who had problems with the replacement power supplies.

  Samsung only this year requested that failed units be returned for analysis, so it's possible they have put improved components into the parts pipeline.  I also found that they recently started offering free repairs to units that are out of warranty, but have capacitor issues.  They would not disclose what model/year TVs are eligible for the freebie repair.  You have to call them and hope for the best.

 

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#3 Consumer Comment

replacement power supplies

AUTHOR: coast - (USA)


The replacement power supplies probably contain non-defective components.

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#4 Consumer Comment

The OP has a point.

AUTHOR: Flynrider - (USA)

   I came very close to buying a new Samsung TV several months ago, but after doing a bit of research I found out about the defective capacitor problem.  Dodged a bullet.


   It is certainly Samsung's option to tell those that are out of warranty to go fly a kite (which is what they've done in the past), but a quality control problem of this magnitude reflects very poorly on the company.  This problem has been going on for 4 years (over several model lines) and only recently has the company shown any interest in the issue.


   To the OP : If Samsung simply replaces the power supply board with another, the problem will come back in a year or so.   There are several sites on the 'net explaining how to replace the capacitors with reliable ones.  If this is beyond your technical expertise, it might be worth paying a reputable TV shop to make the fix.   From what I hear, once the bad caps are replaced, the TVs work great.

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#5 Consumer Comment

I have this same problem

AUTHOR: Jim - (U.S.A.)

I have a large Samsung monitor hat is flickering badly and slow to stop flickering and finally turn on.

I did some research, I found that the capacitors are faulty, further they are faulty from Industrial espionage, the formula for the internal electrolyte was stolen and later found to be Incomplete, this makes the capacitors explode. (There's a pressure relief split end so they Vomit electrolyte instead of going BOOM, same thing)

Problem is that while Samsung knows it, they will NOT fix it, your serviceman will tell you "Yup it's bad, too bad, get another" it's supposed to be a simple fix, costing about ten bucks worth of new Different capacitors and some soldering, but it's too expensive for Samsung to fix ALL of the TVs, Monitors (Etc) so they don't.

I sincerely hope this time Samsung will finally fix their problem, But since the "Motherboards" with the Faulty capacitors was a subcontracted job, they don't feel it's their fault.

Problem lies in the original soldering method, the entire Motherboard was put in an oven to melt and solder ALL connections at one shot.

This overheated the capacitors and accelerated their failure.

I found an online site describing the problem and the repair, unfortunately ROR removes ALL URL's, so for details you'll need to google Samsung failure, and see the pictures and blown capacitors yourself.

And NO KARL CRAP HERE.

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#6 Author of original report

Bring It

AUTHOR: George - (United States of America)

My point is that it shouldn't have broke in the first place.  I know things break, I'm certainly not oblivious to that.  And yes, they are sending someone out to potentially repair it.  However, after a year this thing blows?  And look on line, this is a common occurence with this brand of LCD television.  If it was 1 or 2 complaints, I'd have nothing to say.  But THOUSANDS of people...that's a different story.

 

And I didn't miss Jersey Shore...missed Glee...genius.

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#7 Consumer Comment

What?!

AUTHOR: Sparky - (United States of America)

This entire complaint is total garbage. They did everything right and are fixing your TV for free. Why would they issue a recall if there was no safety concern here? How exactly is your TV a fire hazard? Just unplug it from the wall until they come and fix it. I seriously doubt the thing is just going to spontaneously combust. Seems like you just want a handout because you had to miss an episode or two of Jersey Shore... get over yourself, things break!
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#8 Author of original report

The Principle

AUTHOR: George - (United States of America)

I paid for a TV that broke immediately after the warranty expired.  Maybe I want an expensive piece of equipment to WORK.  Heaven forbid.  What more do I want?  I want something I bought to work!  I don't want to wait a week for someone to come out and fix a capacitor that wasn't obviously at factory specs.
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#9 Consumer Comment

What more do you want?

AUTHOR: Vinco - (Canada)

Your TV broke and they are coming to fix it. What would satisfy you? A free hotel in Florida with the same TV?


Really, what more can they do?

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#10 Consumer Comment

Get real

AUTHOR: coast - (USA)

"It's obvious they don't stand behind their products"

A FREE repair isn't good enough??

"I will never buy another Samsung television"

I would because thanks to you I know they stand behind their products.





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