- Report: #857244
Report - Rebuttal - Arbitrate
Complaint Review: Samsung
SamsungInternet United States of America
Samsung mobile phone, battery, galaxy s, faulty product, Internet
*UPDATE Employee: Samsung would like to contact you
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I am being told to mail the battery to Samsung and wait for a week or maybe more until they figure out what is wrong (who in the world waits without their cellphone for a week or more?). I am asking; "If I buy a new battery and than mail this faulty one to you, and you guys figure out that it is faulty, would you refund my money back for the one I purchase?" and the answer is "NO"!... WHAT ARE YOU EXPECTING ME TO DO?
It's like a doctor telling a patient "Yeah, we will fix your heart but we have to take it out for a week, check out what's going on with it and than we will contact you... Oh, btw, do you think you can leave without your heart for a week, maybe longer or do you have another heart to use for a while?"
Sending customers automated emails with "FAKE" nice comments solve nothing! Samsung is not taking responsibility for a faulty product and not offering a sensible solution to the problem! From this time on, no matter what kind of solution you come up with, you have proved me that you don't give a d**n about your customer's satisfaction and can get as cheap as possible not to take responsibility for your own fault!
I will purchase my own battery, keep the phone as long as this new battery lasts (I am sure something will come up since my phone is also a replacement by T-Mobile (NOT SAMSUNG) since the first one was crashing) and after that do not purchase a single item from a cheap company who has made me gone through one of the worst customer service experiences ever!
This report was posted on Ripoff Report on 03/21/2012 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/internet/Samsung-mobile-phone-battery-galaxy-s-faulty-product-Internet-857244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.