- Report: #1156464
Report - Rebuttal - Arbitrate
Complaint Review: Samsung
Samsung "out of warranty" due to water damage...NEVER BEEN WET! Plano Tx
*Author of original report: To Author TYG ()
*Author of original report: Guess what..YOU'RE WRONG!
*Consumer Comment: AUTHOR: Tyg - () Rebuttals
*General Comment: Litmis
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I purchased a Samsung Galaxy S III less than two months ago. When it arrived, the Samsung charger did not work. I borrowed a friends Galaxy S III charger, seemed to charge just fine with it so I wasn't aware there was an issue inside the phone! Within 1-2 months the phone quit holding a charge...it would drain, without use, within a couple of hours. I called Samsung, sent them the phone to be repaired. Within a couple of days I got a call saying I needed to pay $249.00 for the repair because my warranty was invalid due to PBA corrosion! Mind you, this phone had been plugged in at 10% battery,unplugged at 100% battery, and was kept laying on the original box on my nightstand,
or (of course in a case) in my purse which only holds the phone and my wallet--since purchased...because of cancer I barely leave the house! So, there is NO WAY the phone could have ANY damage, let alone water damage...NO WAY!! I told them to just return the phone as I would not pay for their damaged product again! Since then, (last two days), I have found several people posting the same complaint..."out of warranty" due to water/PBA corrosion... This seems to be a Samsung Scam!! Or, maybe Samsung is sending out "damaged" new phones from their warehouse? I don't know, but if you are like me,this is a problem and ...I am not able to buy a new phone after the cost of this one. Could anyone let me know if there is a class-action suit against Samsung for this issue? I would like to be included! Thank You.
This report was posted on Ripoff Report on 06/21/2014 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/nationwide/Samsung-out-of-warranty-due-to-water-damageNEVER-BEEN-WET-Plano-Tx-1156464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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