- Report: #612131
Report - Rebuttal - Arbitrate
Complaint Review: SanDisk Corporation
SanDisk Corporation Sansa MP3 player stopped working no service Internet
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Two years ago, I purchased a Sansa e280r MP3 player from Best Buy. I have really enjoyed the player. Last week, while listening to some MP3 files, the player suddenly stopped working. After recharging the player, I turned the unit on and the unit was frozen. I called technical support, but they informed me that support was only offered by email only.
After a series of emails back and forth, I received the following email: I truly understand where you're coming from however, please note that SanDisk does not sell replacement parts or provide repair services for the Sansa players. Sansa Players are under a One-Year Limited Warranty. If this expires then we can no longer request for the replacement of your device. Unfortunately the device's warranty has expired a year ago. I feel very alienated as a Sandisk customer. I paid almost $200 for this unit 2 years ago, and now Im told you dont provide any type of repair services for the product. This makes me very wary to ever buy another Sandisk product because now I know that once it breaks outside of the warranty, you wont even provide a means for me to get the product repaired. Im almost sure the issue is the firmware needs to be reflashed, and I have offered to send the product in and get the work done at my expense, but the only option I have been given is, to buy another unit.
This report was posted on Ripoff Report on 06/09/2010 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/SanDisk-Corporation/internet/SanDisk-Corporation-Sansa-MP3-player-stopped-working-no-service-Internet-612131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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