Spent 3 hours in live chat trying to resolve. Am not a high techie, here is the conversation
Dell requires 9GB for back up your 8 gb only is 7.5gb What is this? Discussion Thread Response Via Email (Brad G.)09/26/2012 12:06 PMDear D. N.,
Thanks for using the SanDisk Technical Support chat service. It is our goal to make sure you have all the resources you need to get the most from your product.
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www. [continued below]....
.....sandisk.com/sandisk-support/forums to provide you with the most complete answers possible.
SanDisk Technical Support Chat Transcript09/26/2012 12:05 PMHello, thank you for contacting SanDisk. My name is John Dwivedi. Please give me a moment while I look into your question.
John Dwivedi: Please tell me which SanDisk product are you using?
D. N. Aruta: sandisk cruzer facet 8gb
John Dwivedi: In order to help you, please provide the 2 Alphanumeric product codes located on the back of the drive and the color of the drive to determine which SanDisk product you have?
D. N. Aruta: red, please post a 10 power magnifier to see the numbers.
John Dwivedi: Please tell me when and from where did you purchase this flash drive?
D. N. Aruta: Staples Garden City Park NY.
John Dwivedi: Thank you for the information.
D. N. Aruta: SDCV55-008G under this B1120823598D
D. N. Aruta: more numbers. TAD-SDZ55 D33724 enough it give me a 10-4 please
John Dwivedi: Please refer to the following link to check capacity of the device:-
D. N. Aruta: no sir do not wish to leave this chat, it is your product, is it defective?
John Dwivedi: It's not defective this is the way computer calculate the capacity.
D. N. Aruta: iT LIED TO ME FOR SURE. 8GB IS NOT 8GB. SUGGEST YOUR MANAGEMENT SEND ME AN 8GB.
D. N. Aruta: DENNIS ARUTA
D. N. Aruta: INDEPENDENT SHIPPING INC.
D. N. Aruta: POBOX 1147 NEW HYDE PARK NY 11040
D. N. Aruta: PLEASE CONFIRM
John Dwivedi: I apologize, however you can check the mentioned above link for more information on this.
D. N. Aruta: NO SIR, I WILL REPORT THIS TO TWITTER AND THE RIP OFF WEBSITE. PLEASE CONTACT YOU EXECUTIVES.
D. N. Aruta: IF YOU ARE OFF SHORE USA, PLEASE FORWARD TO YOUR EXECUTIVE RESPONSE UNIT. SUPPOSE UNABLE TO COPY THIS TEXT??
D. N. Aruta: YOU IN INDIA?
D. N. Aruta: MADE IN CHINA OF COURSE. THIS ITEM
John Dwivedi: SanDisk Corporate head quarters are located in Milpitas California and we have several call centers all over the world to better assist our customers.
D. N. Aruta: APOLIGIZE DOES NOT SOLVE THIS PROBLEM, I WANT YOU TO SEND THIS IN WRITING UNDERSTAND.
John Dwivedi: Operating Systems commonly define a Megabyte (MB) as: 2 to the 20th power (1,024KB--Kilobytes).
D. N. Aruta: i paid for your product, it is not up to me to work for you. make sense.
John Dwivedi: SanDisk define 1 MB as 1,000,000 bytes. Operating Systems define 1 MB as 1,048,576 BYTES (1024K X 1024K or 2 to the 20th power).
D. N. Aruta: Why you evading the problem? do you want to see my twitter @denarcom, or linkedin?
D. N. Aruta: I am 70+ and had algebra years ago.
D. N. Aruta: how old are you?
John Dwivedi: We are not allowed to tell you the personal information./
D. N. Aruta: why not you know my real name
D. N. Aruta: and my postal address.
D. N. Aruta: I would say you are in your 20's and when looking for a job, the old timers know nothing about gbs. This is false advertising since a Dell computer store is selling an incompatible sandisk product. pass it on plese John Dwivedi please. to your superevisors and executives.
D. N. Aruta: If I receive no action, this message will be placed on <a href="http://www.ripoffreport.com/Search/citibank.aspx" target="_blank">http://www.ripoffreport.com/Search/citibank.aspx</a>
John Dwivedi: I apologize for any inconvenience however this is the correct capacity that you get from a 8GB drive.
John Dwivedi: This is due to the difference in the way memory is calculated by Computers(Operating systems) and Memory manufacturers(SanDisk etc). This is applicable not only to SanDisk but all memory manufacturers.
John Dwivedi: Are you still with me?
D. N. Aruta: yes sir young man
D. N. Aruta: you not my authority, just forward the message with cc to me an I will be happy camper. gabish?
John Dwivedi: I can send the same information to you in the follow up e-mail.
John Dwivedi:We'll send you the incident number that you can use to reference this chat, and also, the chat transcript in a follow-up email.
D. N. Aruta: I wish it to go to Sandisk headquarters.
D. N. Aruta: is sandisk on twitter?
D. N. Aruta: Please put headquarters e-mail with your message.
D. N. Aruta: may I have the incident number please.
John Dwivedi: You would get the Reference number in the follow up e-mail.
John Dwivedi: Also that was the best information, I can provide you from my end, if you would like, I can transfer this chat to my Level 2 technician.
D. N. Aruta: I used the sandisk 8gb to back up this computer which just received the FBI trojan virus, so it effects in my os for this dell computer, not for you to brush me off.
D. N. Aruta: come to USA.
John Dwivedi: I understand, however this is the best information, that I have provided you from my end.
D. N. Aruta: I will not disconnect until I have the incident number and the e-mail address of your president. should you disconnect it is your choice
John Dwivedi: We'll send you the incident number that you can use to reference this chat, and also, the chat transcript in a follow-up email.
D. N. Aruta: no sir, get your company president here on this chat.
D. N. Aruta: I am really pissed as you can tell. I do not like to be pushed off but I wish to deal with good people.
John Dwivedi: Please allow me some time so that I can transfer this chat to our Supervisor.
D. N. Aruta: NO I have been there and done that, I will be disconnected and have to waste my executive time rehashing everything.
D. N. Aruta: sorry John you stuck with responsibility now.
D. N. Aruta: You have one irate customer in New York in business for myself since 1969. Try it yourself.
D. N. Aruta: Please give me the name of your executive response President and address and I will fade away
'Brad G.' has joined the chat.
'Brad G.' changed to the lead role ('Agent Role Change').
Brad G.: Hello D. N. My name is Brad and I am a level 2 technician here at SanDisk. Please allow me 2 minutes while I review your previous conversation with John.
D. N. Aruta: Just forward this message as i requested Mr. G.\
D. N. Aruta: i WISH LEVEL #1 TOP MAN OR LADY.
D. N. Aruta: RING THE BELL WHEN REVIEW.
'John Dwivedi' disconnected ('Participant Left').
Brad G.: I have just reviewed your previous conversation with John. I do apologize for the inconvenience which has been caused.
Brad G.: I can understand that you are unable to use the full capacity of the flash drive.
Brad G.: Are you still with me, D. N.?
D. N. Aruta: 10-04
Brad G.: I would like to inform you that its a standard and if you purchase any flash drive from any other brand or if you buy a memory card, You would experience the same thing.
Brad G.: You would not be able to utilize the full capacity of the product.
D. N. Aruta: SEND ONE THAT WORKS. FWD MESSAGE
Brad G.: All the cards and the flash drive which are manufactured by SanDisk or any other company who manufactures flash memory devices will show the same capacity.
Are you still with me, D. N.?
D. N. Aruta: STILL HERE, SEND ME A 8GB REPLACEMENT THAT WORKS AND I WILL FADE AWAY BRAD.
Brad G.: I am afraid to tell you but we do not have a flash drive that will allow you to use the full capacity.
D. N. Aruta: STORE SHOULD NOT SELL IT IF THEY SELL COPMUTERS ALSO. FRAUD.
D. N. Aruta: BIG LOGO 8MB. ON PACKAGE.
D. N. Aruta: YOU THINK BUSINESS MEN AND WOMEN ARE HIGH TECHIES?
D. N. Aruta: CONFIRM YOU WILL SEND REPLACEMENT. THANK YOU.
Brad G.: If I send you a new Flash drive that would not make any difference. You would not be able to utilize the full capacity. It would allow you to use only 7.5 GB capacity.
D. N. Aruta: USE YOUR MATHEMATICS AND FIND ONE THAT WILL WORK ACCORDING TO YOUR CALCULATIONS AND DELL COMPUTERS.
Brad G.: I completely understand your frustration.
D. N. Aruta: wHERE IS GHANDI?
D. N. Aruta: SOLUTION IS THE ONLY ANSWER
D. N. Aruta: WHY SO DIFFICULT ON INEXPENSIVE ITEM?
Brad G.: Its not the flash drive which is giving you the less capacity its the computer which is not reading the capacity because it is designed in this way only.
D. N. Aruta: NO MORE DOUBLE TALK, YOU UNDERSTAND THE SITUATION. JUST DO IT NOW.
D. N. Aruta: i PUT YOU SANDISK 8MB INTO MY COMPUTER NOW. IT IS CONNECTED ON DRIVE H
Brad G.: Please make a single right click on Drive H and click on properties.
D. N. Aruta: LOOK FALSE ADVERTISING TO NOVICE COMPUTER PEOPLE.
D. N. Aruta: 6 items is what I see
Brad G.: You will get the properties option over there if you make a single right click on the flash drive icon. You can check with the available capacity of the flash drive over there.
D. N. Aruta: YOU ARE ABSOLUTELY HOPELESS IN SOLVING THIS \
Brad G.: D. N. I am trying my best to help you.
Brad G.: I would need to know the available capacity and the used capacity of the flash drive?
D. N. Aruta: REPLACE THE UNIT WITH ONE THAT WORKS .
D. N. Aruta: BRAD, I DO NOT GET PAID TO WORK FOR YOU , I PAY AND BUY YOUR PRODUCT SO YOU CAN WORK FOR ME. UNDERSTAND?
Brad G.: I can replace the unit for you but would like to inform you that you would not be able to use the full capacity of the flash drive. Would that be alright?
D. N. Aruta: YOU MEAN THAT SCAN DISK DOES NOT HAVE HIGHER GB TO WORK LIKE 9 0R 10. THEN REPORT TO YOUR SUPERIORS AND YOU MIGHT GET A PROMOTION.
D. N. Aruta: Rgwe== there is a 26k program there to connect to the internet via win i do not wish to do that
D. N. Aruta: am using google, which is not a good friend of win.
D. N. Aruta: Mr. Brad G. you can order one here. get your bosses permission <a href="http://shop.sandisk.com/store?SiteID=sdiskus&Action=DisplayCategoryProductListPage&categoryID=13937600&pgm=56344300&OfferID=944161909" target="_blank">http://shop.sandisk.com/store?SiteID=sdiskus&Action=DisplayCategoryProductListPage&categoryID=13937600&pgm=56344300&OfferID=944161909</a>
Brad G.: We do have a higher capacity of the flash drives which will allow you to save more data on it.
Brad G.: You can buy a 32GB flash drive as well
Brad G.: I can provide you a 10% discount as well if you wish to buy a product from SanDisk online store.
D. N. Aruta: no solution me buying, i did buy, cannot return for i destroyed packaging you send it.
D. N. Aruta: no no
Brad G.: If you have a 9GB data on your dell computer than you cannot save the data on your 8Gb flash drive. You would have to purchase a 16Gb flash drive in order to save the data.
D. N. Aruta: what is your salary, this item only cost US$ 7.99 plus 8.25% tax. you send me one that works.
D. N. Aruta: Staples selling them on sale
D. N. Aruta: I have no other scan disk.
D. N. Aruta: eeeeee sandisk
D. N. Aruta: how many times do you have to tell me it will not work.
Brad G.: Staples is an authorized reseller of SanDisk products. You can purchase the product from staples as well if they are offering a better price.
D. N. Aruta: my postal address is in the chat. forgetabout it. Staples does not service sandisk. I am getting disgusted with your cheap outfit.
Brad G.: I can understand that you are unable to transfer the data of 9Gb onto a 8Gb flash drive the only solution is to buy a new flash drive of 16GB. As you have mentioned that staples if offering a better price than you can buy a new flash drive from them.
Brad G.: So you want SanDisk to replace the 8Gb flash drive with a 16Gb for you. Right?
D. N. Aruta: logic my friend, they are dumping a defective product which will hurt your reputationl. send a flash drive with 9mb you have an education? or just dumb?
D. N. Aruta: I do not know what you sizes are, this is my first experience with sandisk
Brad G.: I would like to inform you that there are some standards and you canot manufacture a 9Gb flash drive. Either it would be of 8Gb or it would be of 16GB.
D. N. Aruta: yes that would be very nice to satisfy a customer.
D. N. Aruta: do it 16gb ok.
Brad G.: Please allow me 2 minutes while I look into my resources.
D. N. Aruta: thank you Brad G.
Brad G.: I would like to inform you that SanDisk would not be able to provide you a new flash drive with a 16GB caoacity. You can buy a 16GB flash drive to transfer the data.
Brad G.: We would not be able to replace the 8GB flash drive with a 16Gb flash drive for you.
Brad G.: Are you still with me, D. N.?
D. N. Aruta: y
D. N. Aruta: if not sandisk will not have a friend here.
D. N. Aruta: what solution do you offer? no more double talk
Brad G.: You can buy a new flash drive if you need more capacity. SanDisk would not be able to provide you a replacement.
D. N. Aruta: I am not buying,, you fooled me with fraud. what school grade are you in?
Brad G.: You cannot transfer a 9GB data on a 8GB flash drive. I have explained you everything why the flash drive is giving you a 7.5GB capacity not the full 8GB
D. N. Aruta: your next shipment from China may not make it. I do not fool around for 7.99 <a href="http://www.shiparrested.com/california-roberts-kehagiaras-llp.html" target="_blank">http://www.shiparrested.com/california-roberts-kehagiaras-llp.html</a>
Brad G.: I can replace the 8Gb flash drive for you with an 8Gb flash drive but not the 9GB.
D. N. Aruta: sorry your boss is cheap.
D. N. Aruta: if it works fine with Dell.
D. N. Aruta: if it does not work, i am not a fool
D. N. Aruta: are you a real person or a robo? TEXTER? BEGINNING TO SOUND LIKE THAT IF YOU LISTEN INSTEAD OR SEEIING LIKE THE BLIND MAN WHO PICKED UP HIS CAN STICK AND SAW
D. N. Aruta: ROBO BRAD GET JOHN D BACK
D. N. Aruta: LEVEL ONE PLEASE THIS LOOKS LIKE A COMPUTER GAME. I A DUMB
Brad G.: I am a real person D. N.
Brad G.: I would not be able to transfer the chat.
Brad G.: If you want I can replace the flash drive for you but you would not be able to transfer 9GB data to the 8Gb drive. Would that be fine for you.
D. N. Aruta: PROVE IT. YOU KEEP REPEATING THE SAME REPLY JUST SEND US$ 7.99 + 8.25% TAX TO ME AT <a href="http://www.paypal.com" target="_blank">http://www.paypal.com</a> for account email@example.com my time here is US$480 per hour. its a drive? thought it was usb?
D. N. Aruta: see the serial numbers at the beginning of this chat with john Dw.
D. N. Aruta: u still there brad g:?
Brad G.: Yes. I am here with you.
Brad G.: Please allow me 2 minutes.
D. N. Aruta: I have wasted hours here for pennies
D. N. Aruta: go
Brad G.: D. N. I tried discussing this case further and as far as your situation is concern I would like to inform you that this is a universal behavior of any flash storage device. I am really very sorry for the inconvenience but there is nothing much which we can do for you.
Brad G.: I can only replace the drive for you with a 8Gb drive and you would be able to use 7.5Gb space not the full capacity of the drive.
D. N. Aruta: sorry you feel that way. take a look at the next report i will file here. San disk is there . <a href="http://www.ripoffreport.com/Search/sandisk.aspx" target="_blank">http://www.ripoffreport.com/Search/sandisk.aspx</a>
D. N. Aruta: give me your final word before signing off.
Brad G.: I am unable to open the link because it is a work computer and as I have stated earlier that there is nothing that can be done.
D. N. Aruta: it is a rip off report for the internet and scan disk is there plenty for fraud./ best tell your bosses or forward this message to corp headquarters and your president like i requested hours ago. savvy?
Brad G.: We'll send you the incident number that you can use to reference this chat, and also, the chat transcript in a follow-up email.
D. N. Aruta: i share your hurt since you are a third party player for the money makers who are using you.
D. N. Aruta: I expect that anyhow. must be almost quiting time for you on the night shift.
Brad G.: Is there anything else I may assist you with?
D. N. Aruta: what is your last name Brad G is for Ghandi? final question
Brad G.: This is restricted to share our personal information with the customers.
D. N. Aruta: and give me your employee id number.
D. N. Aruta: then i should be anonymous like you.
D. N. Aruta: sad world today.
Brad G.: As I have said earlier, I would not be able to provide you my personal information.
D. N. Aruta: not leaving here until this customer is satisfied. you can ask am I here, yes 24/7 no more B
Brad G.: I will be sending you an incident Id in the follow up email for your future references.
Brad G.: I am not leaving the chat D. N.
Brad G.: I am right here with you.
Brad G.: Is there anything else I may assist you with?
Brad G.: Are you still with me, D. N.?
Brad G.: We are not getting any response from your end, please acknowledge or we will disconnect the chat.
Brad G.: As we are not getting any response from your end, SanDisk is disconnecting this chat. If your issue still persists please contact us again.
Thank you for contacting SanDisk, and you have a great day, D. N..
'D. N. Aruta' disconnected ('Concluded by Agent').
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If you got to the bottom congratulations!!! What a waste of time for a US$7.99 plus 8.25% sales tax outsourced to never never land where ever that is. Endless loopy!