• Report: #695419

Complaint Review: Sanicare.com

  • Submitted: Mon, February 14, 2011
  • Updated: Thu, April 12, 2012

  • Reported By: Barbara — n/a North Carolina U.S.A.
Sanicare.com
9005 W. Sahara Ave. Las Vegas, Nevada United States of America

Sanicare.com Pacific International Group Services LLC REFUSED TO REFUND MY MONEY Las Vegas, Nevada

*REBUTTAL Owner of company: Full Refund Issued

*UPDATE EX-employee responds: Customer - Inaccurate report. False accusations.

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I mistakenly ordered the wrong bidet and tried to cancel the order within a 24-hour period without success because the company did not response until a day later and said the item had already been shipped. All I wanted to do was exchange the order for the correct bidet but never had the opportunity to do so without the hassle of dealing with this scamming business. They tried to make me sign a claim form indicating that I was responsible for their ridiculous claim return fees and I said "hell no". 

I filed a report with the Better Business Bureau in Las Vegas and the Federal Trade Commission about this bogus company and finally contacted my bank to get my money refunded. 

I suggest that no one should do business with this company because they are all about charging you ridiculous fees for cancellations or returned merchandise. They are not into customer service at all and will make your day a miserable nightmare before you're finished with them.

Do yourself a favor and mark them OFF your list of internet services or products if you're smart. There are much better companies who will treat you right.

This report was posted on Ripoff Report on 02/14/2011 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sanicarecom/Las-Vegas-Nevada-89117/Sanicarecom-Pacific-International-Group-Services-LLC-REFUSED-TO-REFUND-MY-MONEY-Las-Vega-695419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Full Refund Issued

AUTHOR: Robert - (United States of America)

The customer placed an order online and the following day sent us an email to cancell the order but it had been shipped.
Under the terms and conditions of our sale the customer is responsible for shipping charges for cancelled orders once shipped. She refused to pay and filed a complaint with the BBB. A full refund was issued to her account within 4 business days of receiving the BBB compaint.

This Ripoff Report was file before she filed a BBB complaint.



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#2 UPDATE EX-employee responds

Customer - Inaccurate report. False accusations.

AUTHOR: Bob - (United States of America)

I am a co-worker of the person/employee who handled this issue. 

First of all, our company ships orders within 24 hours and it's clearly stated on the website that once the order has shipped, it cannot be cancelled but can be refused or returned to us (if she wants). She claimed that she sent cancellation email within 24 hours. We told her we did not receive any email (which happens sometimes due to many factors) and when we asked her to FORWARD an email she replied that she could not find it, as she just had computer crash.

We clearly told her that it can be RETURNED to us (not a problem) but there will be restocking fee which is standard on most online companies. Also, a claim form must be filed online to process a REFUND which she did not want to do. The form is standard on our website which customers use if they want to return a product but she refused to fill it out. First customer who refused to do so to fill out a SIMPLE form for the processing of return/refunds. Since she's probably an "old lady" who cannot really understand what we're trying to point out and explain to her, we refunded her payment back to her (IN FULL!).  Her claim that we "refused" to refund her money is NOT true. We were just trying to explain to her what took place,  and she filed this report just because she's worried that we won't return her money back. 

Our company has been selling bidets for more than 10 years and it's not on our best interest to RIP people off. Filing this report on RIPOFF website is not an appropriate action for her as we never intended to RIP her off. If we have to RIP her off, we should have not refunded her money back to her - then that's RIP off.

Calling a business a "scamming" business is not appropriate either. We are legitimate business. You can search our records for legality. This woman has used inappropriate "words" for the company.

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