• Report: #520501

Complaint Review: Santander Consumer USA, Formerly Known As Drive Financial Services

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  • Submitted: Fri, November 06, 2009
  • Updated: Sun, December 27, 2009

  • Reported By: K Penney — Soddy Daisy Tennessee United States of America
Santander Consumer USA, Formerly Known As Drive Financial Services
p.o. box 660633 Dallas, Texas United States of America

Santander Consumer USA, Formerly Known As Drive Financial Services Drive Financial Santander/Drive Financial Double deducted my checking account Dallas, Texas

*Author of original report: Santander came through and made it right.

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My car loan payment was made through their online payment option at their website. My checking account was debited 2 car payments. This action promptly took my checking account to near zero balance. When my other checks written reached the bank, they took my account negative causing an excessive amount of over draft fees. 

When contacted, they freely admitted it was their mistake and credited back to my checking account the amount of the extra car payment. When pressed and provided with documented evidence of the overdrafts, they agreed to reimburse that amount (in excess of $450.00) as well. Two weeks have passed. No refund. Santander claims my refund is still in processing. 

They tenaciously attack any debtor that is may be only one day late, however they give their creditors the run-around. 

It is not like they can't afford decent service, next season they are sponsoring both the Ferrari and McLaren Formula One teams. Formula One sponsorship at this level is usually in the order of hundreds of millions of dollars.  

This report was posted on Ripoff Report on 11/06/2009 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Santander-Consumer-USA-Formerly-Known-As-Drive-Financial-Services/Dallas-Texas-/Santander-Consumer-USA-Formerly-Known-As-Drive-Financial-Services-Drive-Financial-Santand-520501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Santander came through and made it right.

AUTHOR: K Penney - (United States of America)


The company refunded all of my overdraft fees. It seems the company that handled the electronic transactions for them made the mistake and Santander first collected money from them then they refunded me. My only issue is the length of time it took.
It took over three weeks. I have noother complaints about them.
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