- Report: #849187
Report - Rebuttal - Arbitrate
Complaint Review: Santander Consumer USA Inc.
Santander Consumer USA Inc.1010 W. Mockingbird Ln, Ste 100 Dallas, Texas United States of America
Santander Consumer USA Inc. Payoff balance error? Dallas, Texas
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On February 24, 2012 I paid the balance due as quoted by Santander's system and by their account representative. On February 27, 2012, Santander sent me a letter saying I owed an additional amount.
When this loan was owned by CitiFinancial I was able to use an amortization table and tie, to the penny, with my CitiFinancial statements. Since the loan was purchased by Santander, I was never able to tie between the amortization table and the Santander statements. I was never able to get a satisfactory answer for the differences, since the majority of the account representatives are not accountants. In addition, I notice several payments that were applied to my account 1 - 2 days after the payment was electronically withdrawn from my bank account.
I am now putting up a fight on the additional amount Santander says I owe. While the amount is small and I would probably save the heartache by paying it, I am REALLY tired of Santander billing and payment application errors.
This report was posted on Ripoff Report on 03/05/2012 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Santander-Consumer-USA-Inc/Dallas-Texas-77095/Santander-Consumer-USA-Inc-Payoff-balance-error-Dallas-Texas-849187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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