Santander USA / Drive Financial Dishonest, deceptive, poor business practices Dallas, Texas

Our auto loan was sold to Santander a few months ago. About a month and a half ago, my wife had surgery.

We called Santander approx. 15 days before our payment was due, and asked them if we could "defer" our upcoming payment due to loss of income, during my wife's recovery from surgery.

They told us sure, they could do it one time throughout the life of the loan. We were told to call back on the day the payment was due.

We called on the due date, and were told there wasn't anything they could due at that time, and we would have to wait until our payment was "late"

We called back a few days later, and were told they can't help us, we would have to make the payment. We explained to them what we were told, and they said "we don't do that"

When we asked to speak to a Supervisor, they hung up on us. We called back again, and were told to Make The Payment!! We asked again to speak with a Supervisor, and they said no.

I called again. This time I was told to Make The Payment! again. I asked what could we do to work through this, and they told us to
Borrow the money from someone!!! I've never been treated so poorly ever.......