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  • Report: #1133497

Complaint Review: Satellite Direct

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  • Submitted: Tue, March 25, 2014
  • Updated: Tue, March 25, 2014

  • Reported By: Warren — Calexico California
Satellite Direct
, Select State/Province USA

Satellite Direct Satellite Direct Changes Policy MidStream internet

*Consumer Suggestion: Satellite Direct Lifetime Access Policy

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I purchased what the invoice says is:

SatelliteDirect Single PC/Laptop License   $29.95 (One Time Fee)

All was fine and I installed the software.  When I change PC's, I received a message that this software was already licensed to another PC.  I asked for a reset.  Last week I received an email stating my License was for one year only and now I had to subscribe to 'Premium' service to receive programming.  Premium service means a monthly fee.  That is NOT what I signed up for.  

 

This company is a rip off.


This report was posted on Ripoff Report on 03/25/2014 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Satellite-Direct/Select-StateProvince/Satellite-Direct-Satellite-Direct-Changes-Policy-MidStream-internet-1133497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Satellite Direct Lifetime Access Policy

AUTHOR: InternetTvDotCom - ()

This notice will serve as clarification to help everyone understand Satellite Direct policies for lifetime use/access when purchasing the software to download to ones computer.

Who Am I? I'm a product reviewer, tester and user of the Satellite Direct Regular and Advanced versions. I also had the service to explain to me the changes in their policy, so here's what I know...

Firstly, it's true this service changed their policy but they do explain everything in the Terms of Service when visiting their website. Simply scroll down to the bottom of the site and you'll see 'Terms of Service.'

Lifetime Use/Access of SD TV Player Software

Once a purchase has been made, the user of the software gets lifetime use/access of the TV player software, content and features to watch TV online. The suppot covers lifetime use/access, channel updates, software upgrades and one year of reactivation support.

Types of Computer Changes Cause Automatic Deactivation

Computer/device changes that can cause the SD TV player software to automatically deactivate includes the following:

1. Hard drive removal/replacement. If the Satellite Direct TV player software is removed from the orginal computer's hard drive or device, automatic deactivation of the SD software will occur

2. Other hardware is replaced on the original computer/device where the SD software is installed and causes automatic deactivation of the SD software

3. User changes ISP (Internet Service Provider) on the orginal computer/device that causes automatic deactivation of the SD software

4. User tries to install the SD software on another/new computer or device and SD software does not activate when using the same license/activation code

One Satellite Direct purchase covers one license/activation code which means the user can only install the SD software to one device or computer, not two or more devices and/or computers. The user must purchase additional licenses/activation codes for additional computers/devices.

FIrst Year of Purchase

Once a purchase commenses, the user will get one year of support which includes reactivation of the SD software when requested by the user. Reactivation requests stems from when something changes on the user's computer where the Satellite Direct TV player software was orginally installed (see explanations above).

If the SD sofware becomes deactivated due to a change within the computer where the SD software was initially installed, the user may contact support to have them reactivate the software (license/activation code) for full use and watch TV online through the SD software again. However, this one year reactivation support does not cover the same software with same license/activation code when downloaded to additional devices/computers. The software will not be activated for use. The user must purchase another license/activation code, meaning purchase new Satellite Direct software again to install on another device/computer.   

After One Year Purchase

When one year elaspes from purchase date reactivation support of the SD software is terminated. Whatever happens that cause the SD TV player software to automatically deactivated cannot be reactivated by support. The user must purchase another license/activation code, meaning another Satellite Direct TV player software. 

The service will try to promote their Satellite Direct Advanced version (small monthly subscription) when the user's SD software is automatically deactivated. However, the user doesn't have to pay the monthly fee to download the Advanced version. The user can opt for the Regular version with lifetime use/access with channel updates, software upgrades and one year of reactivation support. The same applies to the Advanced version which includes everything in the Regular version but offers more premium channels and feature enhancements and also includes movie trailers.

Clickbank Purchasers

After speaking to Satellite Direct support about users/members that purchased the SD software through Clickbank and the software was automatically deactivated, I tried to get support to reconsider helping those users. Unfortunately, they are standing pat on their new policy. However, I was able to get access to the huge DISCOUNT link, where you don't have to pay the full price of $49.95 or discount price of $29.95. Instead, you only pay $19.95 USD.

If there are any Clickbank purchasers who would like to try out the SD TV player again which has made an upgrade in the past year including support services, contact me and send (ATTACHMENT) an origanl copy of your Clickbank order form via email. Simply visit one of my sites below.

I hope this notice will help clarify any misunderstandings. Honestly, the SD software/service is not a scam. It  does work, does have some downsides and rare issue can occur. This software isn't for everyone but can be beneficial to most. The pros do outweigh the cons in my opinion. I encourage everyone to find a real user/tester who provides a full review with pros and cons including screen shots and video demos to help you decide whether or not this technology is right for you. I also suggest contacting Satellite Direct support for any initial questions before making a purchase.

If anyone has any quesitons or want to know if a certain channel/TV program is included or want proof of success/failure rate or want more information about picture/video quality or need help with their SD software, they can search for my review website at satellitedirecttvreviews(DOT)com or internettvdotcom(DOT)com/internettvsoftware and contact me.

Make sure to replace (DOT) with a period like this .

One more thing... There is a 60 day money back guarantee included. When making a payment to the 3rd party payment processor make sure to read the email they send to your inbox immediately after your purchase of the software. Contact them for a full refund if needed. If you don't see their email in your inbox, be sure to check your Spam/Junk mail for it.

This software/service is not a ripoff. I'm watching some great entertainment on my laptop computer and large screen TV when connecting my computer with the Satellite Direct software installed. I have access to 1000s of free global live/on-demand TV channels, videos, music and radio stations, which allows me to watch all kinds of sporting events, great movies (old and recent), news, TV shows/sitcoms/soaps/episodes, etc. The picture is good to very good and some channels/videos do have HD quality. The software streamlines everything so that I can watch everything from one source (inside SD TV player software). Ask me or visit my site and I will show you!

It's unfortunately, some users got caught up in the policy change or didn't quite understand the new policy. Going forward, new users will not have the same issues but some issues may arise that are associated with all free and pay-to-download Satellite TV software -- usually they can be resolve, so keep this in mine. 

I also recommend using Windows Vista, 7, 8 or higher operating system or Mac OS X (10.4 or higher) desktop or laptop computer and broadband (DSL, Cable or equivalent) with download speed of 4.5 Mbps. Make sure to have the necesary plugins installed on your computer or updated if already installed such as Windows Media Player, RealPlayer, Quicktime Player and Adobe Flash Player. The Satellite Direct service will have links where you can go to download these plugins also.

There are other things you can do, which I can show you, to achieve even a greater web TV experience.

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