- Report: #1059630
Report - Rebuttal - Arbitrate
Complaint Review: Saveology
Saveology Dining Internet
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I signed up for a 1 month free trial of Saveology dining. I cancelled before the trial ended and was given a cancellation number. The representative also told me I would receive an email confirming the cancellation. However I never received an email so I called the company back twice. Both times the represtatives confirmed my cancellation number and informed me that my account was cancelled. They also told me I wouldn't be charged for anything.
However my account was charged the membership fee. I called the company and the representative told me the cancellation number I had was actually a claim number. They told me my account had never been cancelled, nor did they have any documentation of me ever cancelling. They refused to give me a refund at first. However the representative then told me she would cancel my account and send an escallation email and guaranteed me a refund.
She told me I would receive a refund in 3 days, and to call back if I didn't see the refund in my account. Well after 4 days there was no refund, so I called the company back. The representative I spoke to informed me that no refund request had been sent.. Also I found out that my conversation again hadn't been documented on their side. But the representative said they would send the escalation up with no guarantee of a refund.
This company is HORRIBLE!!!!! Everyone I talked to was very dishonest!!
I called my bank and filled the transaction as a fraudelement claim, as I didn't authorize Saveology to take money. I will receive my money back from my bank and Saveology will have to deal directly with my bank.
Beware of this company!!
This report was posted on Ripoff Report on 06/16/2013 11:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Saveology/internet/Saveology-Dining-Internet-1059630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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