• Report: #969030

Complaint Review: Saveology.com, LLC

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  • Submitted: Wed, November 14, 2012
  • Updated: Wed, November 14, 2012

  • Reported By: Christina — Center Conway New Hampshire United States of America
Saveology.com, LLC
5259 Coconut Creek Parkway Internet United States of America

Saveology.com, LLC Authorized Dealer for Dish Network Consumer Fraud and Deceptive Sales Practices Margate, Internet

*UPDATE Employee: Allow me to assist

*UPDATE Employee: New Customer Credits

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On 11.13.2012 I spoke with Andrew, phone rep for authorized seller of Dish Network. Andrew quoted me prices for bundled services for TV & Internet. America's Top 200 with Hopper & Joey services for 3 Televisions with 24 month contract.

Prior to giving my credit card number, I asked Andrew for the total charges being billed to my credit card, the total monthly fees for the first 12 months of service and the fee for the second 12 months of service.

According to an email received 11.14.2012 from Saveology, the authorized dealer of Dish Network, my credit card was charged for more than I authorized AND the remaining 23 monthly charges were much higher than I was quoted.
On 11.14.2012 I spoke with SEVERAL representative from Dish Network (1-800-894-9131), including Chris, Accounts Loyalty Department, agent # 57C.

Chris stated
  • The additional charges are equipment fees, services and taxes.
  • He would "take care of it" AFTER the installation of equipment in my home is completed
  • Credits could not be entered into the system until the installation of equipment is confirmed
  • He is the highest on the food chain, no supervisors above him
  • His verbal agreements could be trusted

This report was posted on Ripoff Report on 11/14/2012 10:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Saveologycom-LLC/internet/Saveologycom-LLC-Authorized-Dealer-for-Dish-Network-Consumer-Fraud-and-Deceptive-Sales-969030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Allow me to assist

AUTHOR: MikeL DISH - (USA)

Christina,

I saw your post and would be more than happy to help!  If you could please email me your account number, I can look over everything and gather all details of information in order to provide you with optimal assistance.  This is definitely something I want to get straightened out, so if you could do that, it would be very appreciated.  My email address is michael.lemar@dish.com and I'll look forward to speaking with you!
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#2 UPDATE Employee

New Customer Credits

AUTHOR: BeckiB@Dish - (USA)

I would be happy to review your account and look into the new customer promotions that you should be receiving. Please send me an email at becki.barned@dish.com with your account or phone number! Thank you!

Becki Barned
DISH Internet Response Team
becki.barned@dish.com
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